Sr. Director, Regional Client Accounts

Description

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team!

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStreams brands include best-in-class apps, software, and specialized solutions. Over the last 30 years, our Company has remained committed to solving big problems and growing into new product lines, including VerityStream, scheduling and capacity management apps, and more. We are constantly innovating and finding new ways to positively impact healthcare organizations.

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation!

We offer work-from-home flexibility, encourage collaboration, and commit to growth amongst numerous other benefits! Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

What does our values-based culture offer you?

• A collaborative work environment
• A mission-oriented mindset
• Work-from-home flexibility
• A chance to grow your career

How You Will Support The Team

At HealthStream we provide healthcare organizations:

• Transformative credentialing
• Enrollment
• Privileging
• Evaluation solutions

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Qualifications

Your Role as a HealthStreamer

Summary of Position

As the Senior Director, Regional Accounts you will lead a team of 8-10 Account Managers responsible for the growth and retention of key accounts. Primary duties include recruiting and developing senior-level sales talent, providing strategic guidance to the sales team with direct client engagement, analyzing forecasting and account revenue data and developing plans in order to achieve revenue growth targets, and collaborating with solution sales leaders to ensure beneficial outcomes across all product portfolios. The Senior Director, Regional Accounts reports directly to the VP, Acute Account Sales.

Essential Duties and Responsibilities (The below listed duties are not all inclusive. This position must also perform other duties as assigned.):

• Create plans and strategies to achieve sales targets and support corporate initiatives
• Assist in the negotiation and closing of business including gaining internal buy-in for creative sales positioning, negotiating contract terms, and securing commitment and signature
• Develop plans and strategies to achieve renewals targets while aligning with broader Account Management leadership in defining and refining processes to ensure retention of both Annual Recurring Revenue (ARR) and subscribers
• Identify and successfully escalate any roadblocks and challenges to the teams success
• Manage and coach team against defined Sales Competencies and defined performance measures
• Provide feedback from the field to cross-functional, internal stakeholders on customer needs, trends, and competitive intelligence.

What You Will Need to Be Successful

Education, Experience and Knowledge Required:

• • 10 years selling software solutions in the healthcare market, with a deep knowledge of healthcare buying cycles and current market conditions specifically within the Acute space
  • 5 years of successful sales leadership experience, leading teams that manage both renewals and expansions/upsells with existing large, complex accounts in a team selling environment.
  • A proven record of leading teams that have successfully built and maintained relationships with VP/C-level contacts within each account to generate positive customer and financial outcomes
  • Demonstrates creative problem solving, while taking initiative and ownership of your team to empower all employees to achieve their defined goals and objectives
  • Experience collaborating with product, success management, and other departments to achieve team and company revenue goals
  • Extensive experience engaging with key stakeholders internally for key reporting, delivering results and trends from the market with concise, executive level communication
  • Proficient in pipeline development and accurate forecasting, for both renewals and new sales
  • Ability to travel 25-40%

Skills and Abilities Required:

• Strong written, verbal, presentation and organizational skills required
• Strong executive presence
• Analytical mindset
• Knowledge of various technologies, including SalesForce and PowerBi and ability to promote team adoption of all available technologies to sales
• Ability to communicate well with all levels of personnel
• Ability to mobilize others to achieve HealthStream's Vision
• Ability to interpret data and convey into strategy
• Ability to critically think beyond furnished instructions

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance

• Paid Time Off
• Parental Leave

• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability

• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection

• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement

As HealthStream continues to grow as a company, we hope you will join us! Be a HealthStreamer!