Clinic Manager I

Description

HCHC is a non-profit 501(c)3 federally qualified health center, a true universal access medical facility. HCHC brings together an exceptional team of health care providers, a responsive and helpful administrative staff and a supportive Board of Directors to fulfill our mission of providing comprehensive primary care health services to anyone in the community regardless of their financial situation.

Position Summary

The Clinic Manager I is responsible for the overall clinic functions to ensure the efficient and effective operations of one clinic with up to 4 provider FTEs. Promotes positive patient interactions, quality clinical services, positive staff relations, fiscal responsibility, and effective patient care. Responsibilities include: supervising front and back-office staff, monitoring the delivery of patient services, and ensuring compliance with organizational policies, regulations, and standards of care.

Responsibilities

• Coordinate and Maintain Daily Operations
• Serve as the first line contact for facilities and logistical resource management and information
• Demonstrate critical thinking and organization skills, leadership and appropriate role modeling for all staff.
• Organize clinic operations and procedures and ensure employee compliance with policies and procedures
• Responsible for overall success of the facility on a day-to-day basis
• Create and oversee personnel schedule for all clinic staff
• Collaborates with other clinic managers to ensure adequate coverage through sharing of staff as needed
• Provides annual performance reviews to all direct report staff
• Supervise and perform, as needed, day to day functions of the clinic staff
• Oversee laboratory operations and the updating of lab supplies, equipment and logs.
• Ensures adequate inventory of clinic supplies
• Participates in hiring, mentoring and holding staff accountable for all direct report staff
• Ensures Medical Records are maintained in accordance with applicable laws and regulations.
• Ensures teams are completing work in accordance with timeliness expectations as outlined in policies/procedures
• Communication
• Coordinates new/ongoing employee training and onboarding to meet or exceed job requirements.
• Performs all functions and responsibilities in a professional, efficient, and courteous manner, in accordance with the philosophy and standards of the organization with emphasis on the mission of patient-centered care
• Communicates clearly and concisely all relevant information necessary for quality patient care.
• Cross trains with other support staff to assist as needed in providing routine patient care and ensuring clinic efficiency.
• Routinely meets with staff members individually for check-ins.
• Communicates equipment or supplies needs in a timely manner to ensure minimal interruption in patient experience and clinical operations.
• Prepares for and conducts monthly staff breakout sessions in collaboration with other clinic managers
• Clinical Responsibility
• Assist all supporting clinical staff with key responsibilities and performance standards as needed.
• Ensure support staff is trained to assist as needed in providing patient care.
• Foster an environment that promotes trust and cooperation among all staff
• Validate competencies of clinical team members
• Front Office
• Ensure all front desk personnel are properly documenting patient insurance and migrant (if appropriate) status by utilizing the eligibility solutions prior to and during appointments
• Foster an environment that promotes trust and cooperation among all staff
• Ensure all front desk personnel are performing household assessments according to policy and procedures including but not limited to sliding fee policy and new patient and annual paperwork
• Ensure sliding fee and paperwork is updated and entered correctly for all HCHC patients
• Ensure copays are being collected

Requirements

Required Skills and Abilities

• Excellent written and verbal communication skills.
• Ability to prioritize tasks effectively and adjust work efforts accordingly
• Comfortable and effective in a fast-paced, accountability-focused and mission-driven organization
• Commitment to the mission of Healthy Community Health Centers
• Adaptable to meet patient/community needs
• Provide culturally and linguistically appropriate care
• Proficient user of Microsoft Word and Excel

Education and Experience

• MEDICAL ASSISTANT CERT/LICENSED PRACTICAL NURSE
• Licensed Practical Nurse with at least two years clinical experience OR graduate of approved program for Medical Assistant AND at least 3 years of management experience in a primary care clinic
• Previous management experience in medical practice preferred
• Candidates must have a minimum of three years’ experience in medical field
• BLS CPR Certified
• The ability to speak, read, and write in English
• Performs other duties as assigned.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear.
• Hearing must be adequate to perform the essential functions of the job, such as ability to hear soft voices.
• This is a moderately active role, which requires the ability to lift or move up to 10 pounds, bending, squatting, sitting and standing as necessary.
• Must be able to lift, carry and handle equipment, supplies and other work site materials based on position duty requirements.
• Travel may be required to any of our locations.

Work Location

You may be required to travel to any of our sites as part of your responsibilities at any time.