What are the responsibilities and job description for the Non-Medical Case Manager/Data Coordinator position at Healthy Community Health Centers?
Description
- Contributes to and participates in team Care Management culture.
- Maintains CAREWare 6 electronic database.
- Maintains Provide Enterprise® electronic database.
- Completes appropriate intake forms for clients and determination of eligibility for Ryan White Part B services.
- Completes non-medical case management service plan for clients.
- Coordinates appropriate referrals with community resources, ensuring Ryan White and HOPWA are payors of last resort.
- Maintains client charts meeting all grant requirements.
- Participates in Ryan White and HOPWA site visits, as determined by the Care Management Director and Assistant Director
- Verifies client and account data by reviewing, correcting, deleting, or re-entering data.
- Creates standard and custom reports, as needed for multiple programmatic requirements.
- Compares client data in differing electronic databases and identify missing data elements.
- Collaborates with Care Management Director to set, implement, and analyze yearly quality benchmarks.
- Identifies quality control processes to ensure criteria are always met.
- Maintains Care Management operations by following policies and procedures and reporting needed changes.
- Collates data from differing systems when client data is incomplete.
- Ensures required updates of software and train Care Management staff to implement necessary changes.
- Observes the dignity, confidentiality and privacy of patients and is aware of HIPAA guidelines.
- Participates in all required Ryan White, HOPWA, and database trainings.
- Provides educational resources to the Care Management staff, in collaboration with the Care Management Director, as appropriate.
- Collaborates with partner organizations including insurance companies, community resources, consistent with HIPAA guidelines to communicate patient care needs and to maintain continuity of care as needed or required.
- Assists in the orientation of new personnel.
- Performs other duties and responsibilities periodically, which the Care Management Director may deem necessary and appropriate.
- Management may modify, add, or remove essential job functions and assign other functions as necessary, or as changing organizational needs require.
- Must possess the ability to follow supervisor’s instructions and maintain regular attendance.
- Verbal and behavioral performance supports “managing up” of all team members
Requirements
- High School Diploma or equivalent degree is required.
- Exceptional knowledge of Microsoft Office® applications.
- Experience maintaining a professional level of privacy in accordance with HIPAA and other relevant regulations.
- Efficient work management including planning, organizing, and prioritizing.
- Strong written and oral communication skills.
- Experience working with electronic databases and creating custom reports.
- Participation in continuing educational events regarding electronic database information entry, organization, and reporting requirements.
- Proficiency with computer technology and systems.
- Great team player with strong interpersonal skills
