What are the responsibilities and job description for the Medical Call Center Representative position at Healthy Living Primary Care?
At Healthy Living Primary Care, we pride ourselves on delivering comprehensive and compassionate care that addresses both the physical and mental well-being of our patients. Our dedicated team of skilled family practice and internal medicine doctors, advanced practice providers, therapists, and nutritional life coaches works together and focuses on preventative medicine, personalized education, and holistic patient care to empower patients to achieve optimal health. Leveraging the latest technology, we enhance patient care without replacing the human touch, ensuring every consultation is in-depth and tailored to each patient's unique needs.
Our commitment to quality has earned us a place in the top 10% of the Hill Physician network, and our patients frequently praise our dedicated and knowledgeable staff. They often highlight the exceptional care from doctors like Dr. Jay, who is known for his genuine concern and patient-centered approach. At Healthy Living Primary Care, we foster a collaborative environment where healthcare professionals can thrive, practice with autonomy, and feel supported in their efforts to empower patients on their journey to optimal health and wellness
If you're a healthcare professional who thrives on collaboration, innovation, and a holistic approach to patient care, we invite you to join our passionate team. Explore the rewarding career opportunities with us and help make a positive impact on the lives of our community members in Folsom and Fair Oaks!
About the Position:
We are seeking a Medical Phone Scheduler to join our team! Looking for someone outgoing and bubbly, with patience and empathy for others. Must have previous experience with phones and customer service. We are a very successful, but extremely busy Family Practice with an extremely high call volume! We need strong, resilient, confident personalities!
Epic Software Experience Preferred.
Job duties and responsibilities include, but are not limited to:
Scheduling appointments for patients.
Answering telephones promptly and in a polite and professional manner.
Obtaining and entering accurate demographic and insurance information.
Answering questions and sending messages to providers on behalf of patients.
Reviewing and responding to patient emails.
Must Have Medical And High Call Volume Experience.
This position is remote, but will require 3-4 weeks of training IN OFFICE.
Must have excellent grammar, spelling and punctuation.
Fantastic work culture! We don’t just say we value our team, we prove it!
Schedule:
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Our commitment to quality has earned us a place in the top 10% of the Hill Physician network, and our patients frequently praise our dedicated and knowledgeable staff. They often highlight the exceptional care from doctors like Dr. Jay, who is known for his genuine concern and patient-centered approach. At Healthy Living Primary Care, we foster a collaborative environment where healthcare professionals can thrive, practice with autonomy, and feel supported in their efforts to empower patients on their journey to optimal health and wellness
If you're a healthcare professional who thrives on collaboration, innovation, and a holistic approach to patient care, we invite you to join our passionate team. Explore the rewarding career opportunities with us and help make a positive impact on the lives of our community members in Folsom and Fair Oaks!
About the Position:
We are seeking a Medical Phone Scheduler to join our team! Looking for someone outgoing and bubbly, with patience and empathy for others. Must have previous experience with phones and customer service. We are a very successful, but extremely busy Family Practice with an extremely high call volume! We need strong, resilient, confident personalities!
Epic Software Experience Preferred.
Job duties and responsibilities include, but are not limited to:
Scheduling appointments for patients.
Answering telephones promptly and in a polite and professional manner.
Obtaining and entering accurate demographic and insurance information.
Answering questions and sending messages to providers on behalf of patients.
Reviewing and responding to patient emails.
Must Have Medical And High Call Volume Experience.
This position is remote, but will require 3-4 weeks of training IN OFFICE.
Must have excellent grammar, spelling and punctuation.
Fantastic work culture! We don’t just say we value our team, we prove it!
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
- $19.00 – $20.00 per hour, depending on experience
- In person in Folsom, CA 95630
- 401(k)
- 401(k) matching
- Health Insurance
- Dental insurance
- Vision Insurance
- Life insurance
- Short term disability insurance
- Long term disability insurance
- Paid time off
- Holiday pay
- CME reimbursement
- License/subscription reimbursement
- Malpractice insurance
- Collaborative work environment
- Culture that respects work-life balance
- Fun company events
- High school diploma
- Strong communication skills and the ability to work well with a team in a fast-paced environment
- Previous clinical experience is preferred, but willing to train the right candidate
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Salary : $19 - $20
