Medical Call Center - Team Lead

At Healthy Living Primary Care, we pride ourselves on delivering comprehensive and compassionate care that addresses both the physical and mental well-being of our patients. Our dedicated team of skilled family practice and internal medicine doctors, advanced practice providers, therapists, and nutritional life coaches works together and focuses on preventative medicine, personalized education, and holistic patient care to empower patients to achieve optimal health. Leveraging the latest technology, we enhance patient care without replacing the human touch, ensuring every consultation is in-depth and tailored to each patient's unique needs.

Our commitment to quality has earned us a place in the top 10% of the Hill Physician network, and our patients frequently praise our dedicated and knowledgeable staff. They often highlight the exceptional care from doctors like Dr. Jay, who is known for his genuine concern and patient-centered approach. At Healthy Living Primary Care, we foster a collaborative environment where healthcare professionals can thrive, practice with autonomy, and feel supported in their efforts to empower patients on their journey to optimal health and wellness

If you're a healthcare professional who thrives on collaboration, innovation, and a holistic approach to patient care, we invite you to join our passionate team. Explore the rewarding career opportunities with us and help make a positive impact on the lives of our community members in Folsom and Fair Oaks!

About the Position:

We are looking for a dynamic Remote Staff Supervisor to oversee and guide our remote staff members across various departments. This individual will be responsible for training new hires IN OFFICE, maintaining communication and team engagement, and ensuring that remote departments meet their goals effectively. A key aspect of this role will be the ability to quickly learn processes and systems while driving productivity and a positive team culture.

Epic Software Experience Required.

Job duties and responsibilities include, but are not limited to:

• Team Leadership & Supervision: Oversee multiple remote departments, ensuring that all team members are aligned with company goals and productivity standards
• Training & Development: Conduct IN-OFFICE training for new hires, ensuring they are well-equipped to excel in their roles and integrate seamlessly into the remote environment
• Effective Communication: Serve as a primary point of contact for remote staff, providing guidance, feedback, and support to ensure smooth day-to-day operations
• Performance Monitoring: Regularly assess team performance and provide ongoing coaching and development to optimize team efficiency and morale
• Problem Solving & Issue Resolution: Address any operational challenges or issues that arise with remote departments, offering solutions in a timely and professional manner
• Collaboration Across Teams: Work closely with other department heads to ensure smooth coordination and the achievement of company-wide objectives
  
  

Must Have Medical And High Call Volume Experience.

This position is remote, but will require 3-4 weeks of training IN OFFICE.

Must have excellent grammar, spelling and punctuation.

Fantastic work culture! We don’t just say we value our team, we prove it!

Schedule:

• 8-hour shift / 40 hour week
• Full Time Only
• Monday to Friday
  
  

Salary:

• $19.00 – $20.00 per hour, depending on experience
  
  

Location:

• In person in Folsom, CA 95630
  
  

Benefits:

• 401(k)
• 401(k) matching
• Health Insurance
• Dental insurance
• Vision Insurance
• Life insurance
• Short term disability insurance
• Long term disability insurance
• Paid time off
• Holiday pay
• CME reimbursement
• License/subscription reimbursement
• Malpractice insurance
• Collaborative work environment
• Culture that respects work-life balance
• Fun company events
  
  

Qualifications of a Strong Candidate:

• Proven experience in managing or supervising remote teams, preferably in a multi-department environment
• Strong leadership skills with the ability to motivate and guide remote staff
• Excellent communication and interpersonal skills to maintain a positive, cohesive team culture
• Ability to learn new systems and processes quickly in a fast-paced environment
• Willingness to travel in-person for training and team-building purposes as needed
• Strong organizational skills and attention to detail
• Proficiency in using remote communication tools and project management software
• Previous experience in a remote supervisory or leadership role
• Experience with training and onboarding remote employees
• Familiarity with a variety of remote work platforms and productivity tools
  
  

Do you think you would be a great fit for our team? If so, we look forward to meeting you!

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