Dermatology Clinic Front Desk

Job Type Full-timeDescriptionHealthySkin Dermatology is hiring a full-time Dermatology Clinic Front Desk Join us as our Dermatology Clinic Front Desk Team Member, where you'll play a crucial role in patient check-in and check-out, appointment scheduling, and coordinating patient procedures within our Mohs Department. Your responsibilities include patient appointment scheduling, patient check-in and check-out, understanding health insurance details, and coordinating care between our office and plastic surgeons that may be referred to for repair.The ideal candidate brings experience in front desk / scheduling experience, health insurance knowledge and processes, prior medical office background, excellent communication skills, and a strong grasp of medical terminology. We value your ability to provide outstanding and prompt customer service to our providers, staff, healthcare partners, insurance companies, and patients.Duties include : Patient check-in / check-out.Greeting of all incoming visitors and patients.Patient appointment scheduling and Mohs surgery scheduling.Collects co-pays, deductibles, out-of-pocket, and other patient payments.Builds and maintains positive, professional relationships with internal and external referring provider offices.Collaborates with the Mohs surgeon, medical assistant team, and referring provider teams.Learns protocols for repairs referred to outside physician offices by the Mohs surgeon.Monitors patients in reception area, communicates issues to Mohs surgeon and team members, as appropriate.Evaluates patient appointment, chart, and insurance data to verify all information has been received, is complete, and signatures have been obtained.Answers phone calls throughout the workday.Prompt and efficient coordination of care from Mohs Consultation to Scheduling of Repair with preferred plastic surgeon to final Mohs follow-up appointment.Authorization verification.Collaborates with the department manager, clinical director, provider teams, medical billing staff, and referring physician offices to resolve problematic authorization issues.Ability to input complete and accurate patient registration in the practice management and electronic health records systems.Other duties as assigned. RequirementsKnowledge, Skills, and Abilities : Solid understanding of health insurance referrals, authorization processes, verification, and knowledge of health insurance copays, deductibles, and out-of-pocket expenses.Exceptional customer service skills with a focus on professionalism, empathy, and courtesy in all interactions.Strong written and verbal communication skills.Experience in medical front desk patient check-in and check-out.Experience in patient medical appointment scheduling.Organized with the ability to manage competing priorities.Demonstrates discernment and maintains composure in emergency situations.Exhibits accuracy and thoroughness, addressing and resolving problems promptly.Upholds patient confidentiality and professional integrity.Interacts professionally and respectfully with patients, employees, providers, insurance companies, and referring physician offices within the practice.Has the four qualities that each HealthySkin Dermatology employee embodies : The HealthySkin Dermatology Attitude, Professionalism, Quality, and Communication.Previous experience with medical front office, specialty healthcare scheduling and insurance authorization experience in a medical setting a plus.Six months' experience in a dermatological setting required.Benefits include : 40-hour work week of 5 days / 8 hours a day.Benefits offered to employees who work 30 hours or more a week including health, dental, vision, short-term disability, and other supplemental policies.Paid Time Off Hours begin accruing upon first day of hire.Employer annual 401(k) contribution and profit-sharing plan available to eligible employees.Annual uniform allowance.Cellular phone discount are available after 30 days of employment.Skin care services and products discount to employees and immediate family members after 30 days of employment.Tuition reimbursement program.