What are the responsibilities and job description for the Front Desk Dermatology Clinic position at HealthySkin Medical and Cosmetic Dermatology?

Job Type

Full-time

Description

HealthySkin Dermatology is hiring a full-time Dermatology Clinic Front Desk

Join us as our Dermatology Clinic Front Desk Team Member, where you'll play a crucial role in patient check-in and check-out, appointment scheduling, and coordinating patient procedures within our Skin Care and Mohs Department. Your responsibilities include patient appointment scheduling, patient check-in and check-out, product sales, and understanding health insurance details.

The ideal candidate brings experience in medical front desk / scheduling experience, health insurance knowledge and processes, prior medical office background, excellent communication skills, and a strong grasp of medical terminology. Cosmetic product knowledge is a plus. We value your ability to provide outstanding and prompt customer service to our providers, staff, healthcare partners, insurance companies, and patients.

Duties include :

Patient check-in / check-out.
Greeting of all incoming visitors and patients.
Patient skin care services and Mohs surgery scheduling.
Collects co-pays, deductibles, out-of-pocket, and other patient payments.
Assists with patient product purchases and questions.
Builds and maintains positive, professional relationships with internal and external referring provider offices.
Collaborates with the Mohs surgeon, medical assistant team, and referring provider teams.
Acts as a liaison between waiting patients and Mohs and Skin Care Staff.
Learns protocols for repairs referred to outside physician offices by the Mohs surgeon.
Monitors patients in reception area, communicates issues to Mohs surgeon and team members, as appropriate.
Evaluates patient appointment, chart, and insurance data to verify all information has been received, is complete, and signatures have been obtained.
Answers phone calls throughout the workday.
Prompt and efficient coordination of care from Mohs Consultation to Scheduling of Repair with preferred plastic surgeon to final Mohs follow-up appointment.
Authorization verification.
Collaborates with the department manager, clinical director, provider teams, medical billing staff, and referring physician offices to resolve problematic authorization issues.
Ability to input complete and accurate patient registration in the practice management and electronic health records systems.
Other duties as assigned.

Requirements

Knowledge, Skills, and Abilities :

Solid understanding of health insurance referrals, authorization processes, verification, and knowledge of health insurance copays, deductibles, and out-of-pocket expenses.

Exceptional customer service skills with a focus on professionalism, empathy, and courtesy in all interactions.

Strong written and verbal communication skills.

Experience in medical front desk patient check-in and check-out.

Experience in patient medical appointment scheduling.

Organized with the ability to manage competing priorities.

Demonstrates discernment and maintains composure in emergency situations.

Exhibits accuracy and thoroughness, addressing and resolving problems promptly.

Upholds patient confidentiality and professional integrity.

Interacts professionally and respectfully with patients, employees, providers, insurance companies, and referring physician offices within the practice.

Has the four qualities that each HealthySkin Dermatology employee embodies : The HealthySkin Dermatology Attitude, Professionalism, Quality, and Communication.

Previous experience with cosmetic skin care front office, skin care products, medical front office, specialty healthcare scheduling and insurance authorization experience in a medical setting a plus.

Six months' experience in a dermatological setting required.

Benefits include :

40-hour work week of 5 days / 8 hours a day.

Benefits offered to employees who work 30 hours or more a week including 401(k), health, dental, vision, short-term disability, and other supplemental policies.

Paid Time Off Hours begin accruing upon first day of hire.

Annual uniform allowance.

Cellular phone discount is available after 30 days of employment.

Skin care services and products discount available to employees after 30 days of employment.

General Dermatology service discount available to employees and immediate family members after 30 days of employment.

Tuition reimbursement program.

Salary Description

17.00 hourly base rate, more based on experience

Salary : $17

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