What are the responsibilities and job description for the Contact Center Scheduler position at HealthyU Clinics?
Job Type
Full-time
Description
This position supports our clinical staff with patient specific administrative tasks. This position will be responsible for scheduling, documentation, insurance verification, and other administrative tasks as needed.
Essential Job Functions :
- Answer incoming calls, which may include screening calls, taking messages, and providing information to patients, physicians, providers, hospitals, and staff.
- Document correspondence in the patient's medical record. Update demographic and insurance information in the Athena EHR.
- Verify insurance and network status using payer portals and / or calling insurances
- Coordinate internal schedules and booking patient appointments.
- Ensure all necessary medical documentation is processed according to standard procedures.
- Ensure communication with patients and internal departments are accounted for and each party has a clear understanding of pertinent information in a timely manner.
- Coordinate with clinic staff to follow up on patient requests.
- Responsible for administrative duties including scanning paperwork, data entry, and general organization.
- Maintain patient confidence and protect business operations by keeping information confidential.
- Perform all other duties as assigned.
Requirements
Preferred :
Physical Requirements :
Work Environment :
