What are the responsibilities and job description for the Technical Support Specialist position at Heard Technologies, Inc.?
A company is looking for a Technical Support Specialist to manage complex technical issues and provide customer support.ResponsibilitiesRespond to and engage customer inquiries and requests escalated from frontline support teamsProvide live support to customers requiring urgent assistance via phone or video callsCollaborate with Engineering & Product teams to resolve bugs and feature requestsQualificationsTechnical support experience, preferably in an early-stage SaaS B2B environmentExperience in quality assurance for escalated customer requests and bugsAbility to troubleshoot and document complex technical issuesUnderstanding of best practices for troubleshooting web applications and API integrationsExperience supporting integrations with platforms like Plaid or Stripe
