Medical Office Receptionist (Patient Care Coordinator)

We are customer-centric, supportive and rewarding.

Our work environment includes:

• On-the-job training
• Growth opportunities

$13.00- $17.00/Hour plus Monthly Bonus Opportunities!

Monday-Friday, 9:00 AM-5:00 PM (No nights or weekends!)

Primary Function

The Patient Care Coordinator, or PCCs, primary responsibility is to professionally manage the patient process through the administration of the front office including answering patient calls, scheduling appointments, processing insurance verifications, completing administrative and financial reports, creating invoices, and ordering equipment and supplies. The primary goal of the PCC is to provide excellent customer service in a professional atmosphere.

Objectives & Goals

The PCC will strive to increase revenue by ensuring patients are scheduled in an efficient manner and reach or exceed targeted sales & marketing goals.

Responsibilities

• Greet all visitors.

• Answer multi-line telephone and arrange appointments for the Hearing Care Professional (HCP).

• Directs caller to destination and records name, time of call, nature of business, media referral, and person called upon.

• Schedules follow-up appointments.

• Ensures quality customer service.

• Oversee the daily operation of services for the location, including the execution of contracts, deposits, and billing.

• Verify patients' insurance eligibility and benefits through all insurance carriers.

• Collects and distributes mail, messages, and reports to the appropriate staff members.

• Maintains patient files and database according to HIPPA regulations and by ensuring information is up-to-date.

• Respects patients by recognizing their rights and maintaining confidentiality.

• Makes phone calls to existing patients generate business (no cold-calling).

• Assists the HCP by executing the "Cleaning Process" on patients' hearing instruments.

• Prepare and generate reports for the clinic and corporate office.

• Maintain the cleanliness of the office.

• Perform a variety of additional administrative.

• All other duties as assigned.

Qualifications & Requirements

• High School diploma or equivalent is required.

• Two (2) years previous medical or general office experience preferred.

• Two (2) years previous customer service experience preferred.

• Must be well organized and able to multitask efficiently.

• Must have the ability to communicate effectively in English.

• Must be proficient in MS Office and have good computer skills.

• Must have the ability to sit at a desk for 70%-90% of the workday in a general office environment.

Compensation & Benefits

• $13.00- $17.00/hour, DOE

• Monthly Bonus Opportunities

• Full-time (40 hours/ week), Monday-Friday, 9am-5pm (No evenings or weekends!)

• Health, Vision, Dental, Life Insurance, Short-Term & Long-Term Disability, FSA and More

• 401(k) Plan

• Paid Vacation, Paid Personal Days, and Paid Holidays

No phone calls or staffing agencies, please. Please submit your resumes online ONLY please.

Job Type: Full-time

Pay: $13.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Ability to Relocate:

• Burlington, NC 27217: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $17