What are the responsibilities and job description for the Patient Care Coordinator position at Hearing Life?
Patient Care Coordinator
Anaheim, CA
HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.
Pay: $20-22 per hour Monthly Commission Opportunities
Benefits:
- PTO & Paid Holidays
- Work-Life balance is VERY important to us!
- Medical, dental, vision, and HSA
- 401K Match
- Maternity Leave
- Short Term and Long-Term Disability coverage
- Free Life Insurance
- Pet Insurance
- Steeply discounted Hearing Aids and Products for you and your family members.
- Childcare Savings Program
- Growth and development opportunities
Who YOU Are:
You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator strives to ensure a positive patient experience and to help more people hear better. In addition, the Patient Care Coordinator supports the clinic by helping to achieve revenue goals by attracting new Patients, managing the administrative and operational functions and coordinating Patient interactions and needs.
Daily Tasks:
- Welcome all patients and maintain high level of customer service
- Inbound and outbound phone calls, 50-75 per day
- Schedule & confirm all patient appointments
- PPI Intake and processing
- Collect and verify medical insurance information for patients
- Ordering and receiving office supplies
- Payment processing
- Hearing Aid supplies inventory management
- Maintain office cleanliness
- Uphold and maintain all HIPPA standards
We are Excited About You if:
- High School Diploma or equivalent; Associate degree preferred but not require
- Minimum of 1 year of previous front office, preferably in a customer service or sales setting
- Strong interpersonal and communication skills (verbal and written).
- Exceptional organizational skills with attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.
Growth Opportunities at HearingLife for Patients Care Coordinators!
- Comprehensive Onboarding: At HearingLife, we're committed to empowering our Team Members to excel in their roles from day one. We believe in providing a comprehensive onboarding program designed to equip individuals with the knowledge and skills necessary for success.
- Hearing Instrument Specialist Apprentice Program: Learn how to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Once completed be the provider in your own office, seeing patients and enhancing lives with hearing aid. Ask a manger about this program!
- District Manager In-Training Program: Learn the tools necessary to become a leader in the hearing aid industry.
A Thriving, Positive Environment: We live our Core Values: We Create Trust, We are Team Players, We Apply a Can-Do Attitude and We Create Innovative Solutions.
Come be part of a team where every day brings new challenges, learning, and the opportunity to make a difference. Join us!
We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $20 - $22