Front Office Support Associate

We are seeking an Office Assistant to join our team in a psychiatric outpatient clinic setting. The ideal candidate will have experience with medical scheduling, administrative tasks, and familiarity with HIPAA regulations.

## Responsibilities

- Manage patient appointments and scheduling using Tebra EMR

- Maintain and organize medical records in compliance with HIPAA regulations

- Assist with administrative tasks such as answering phones, responding to emails, and filing documents

- Utilize medical terminology accurately in office communications

- Support the smooth operation of the clinic by assisting with various office tasks

## Skills

- Proficiency in medical scheduling software

- Strong administrative skills with attention to detail

- Knowledge of HIPAA regulations and maintaining patient confidentiality

- Familiarity with medical records management and medical terminology

- Ability to work effectively in an office setting within a psychiatric clinic environment

- Proficiency in basic life support (BLS) techniques.

- Familiarity with coding and insurance billing processes.

- Strong communication skills and the ability to provide compassionate patient care.

Responsibilities:

• Warmly greet and welcome patients to the practice
• Check patients in and out
• Schedule and manage appointments, provide reminder calls to patients
• Assist patients in filling out online information forms
• Prepare patients’ charts and daily schedules for the staff
• Update patient records and document treatments and procedures
• Verify methods of payment and collect payments
• Answer phone calls, and accept deliveries
• Build positive relationships with the patients and team members
• Provide support for the clinical and sales teams
• Ensure the front desk and lobby are neat, clean, inviting and well managed

Qualifications:

• Excellent customer service skills, including excellent telephone etiquette
• Positive spirit with a desire to help patients and the team
• Strong interpersonal and relationship-building skills
• Superior written and verbal communication skills
• Bilingual in English and Spanish
• Familiarity with dental office procedures and terminology is helpful
• Strong computer skills and the ability to learn new programs
• Good organizational skills