Account Coordinator

Job Description

The Opportunity

Homecare Homebase is searching for an Account Coordinator who will walk alongside our Account Executive team, assisting in the management of our client relationships. The Account Management and Client Success Teams are focused on achieving outstanding client satisfaction & reference-ability ratings, user adoption and relationship expansion, and account retention.

The Challenge

At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As an Account Coordinator, you will play an essential role in ensuring our customers’ needs are met.

Essential Duties And Responsibilities

• Account Management Support: Assist in creating and managing annual account plans focusing on long-term account retention, new business expansion, and strengthening relationships with senior-level account stakeholders.
• Administrative Tasks: Provide administrative support, including expense management, contract administration, and invoice management.
• Meeting Coordination: Organize, attend, and participate in internal and external meetings, including Executive Business Reviews, sales demos, and product reviews. Document and follow up on important actions and decisions from meetings.
• Presentation Preparation: Prepare necessary presentation materials and compile metrics for meetings and reviews.
• Customer Follow-Up: Handle follow-up tasks from calls and meetings to maintain visibility and recognition with customers.
• Onboarding Assistance: Document and streamline processes for onboarding new Account Executives and Coordinators.
• Inside Sales Support: Gather initial data and assist in preparing sales presentations.
• Risk Assessment and Quality Assurance: Assess risks and issues, provide solutions, and ensure quality assurance of account engagements.
• Statement of Work (SOW) Management: Assist in managing SOWs, system administration work, and non-commission service orders.
• Cross-Departmental Coordination: Collaborate with accounting, contracts, and other teams to ensure seamless service delivery.
• Customer Strategies: Help develop strategies for client retention and growth.
• Leadership: Chair and facilitate meetings, distribute minutes, and exemplify CARES core values to foster a positive work environment.
• All Other Duties: Undertake account-related tasks and other responsibilities as assigned.
  
  

What We're Looking For

Homecare Homebase’s mission is to empower exceptional care among all the clients we serve. The Account Coordinator supports this mission by providing excellent service throughout our customer’s journey, supporting our Account Executive team and HCHB senior leaders in various customer interactions and overall customer information management.

We are seeking:

• Highly organized persons who work well under the pressure of multiple projects and deadlines, display active listening, and are detail-oriented
• Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
• Quick learners with strong problem solving and creative thinking abilities
• Skilled, adaptable professionals who are experts in task delegation and accountability
• Strong written and verbal communicators who are empathetic to customer needs and desire to make a difference in the lives of others
• Team players who are passionate about their work and will actively contribute to a positive, collaborative environment
• Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals
  
  

Education requirements: this career opportunity requires a bachelor's degree and significant work experience.

What You Can Expect From Us

At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.

Our Team Members Also Enjoy

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff.

A Leader who cares. President Luke Rutledge has continued the mission to create a culture that cares- one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.

Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full- and part-time career opportunities to fit life's unique demands.

A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.

About Homecare Homebase

Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization — from Intake to Discharge — to achieve transformative results.

Sound like a good fit? Please take a moment to apply for this position.

All HCHB require applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.