What are the responsibilities and job description for the Medical Assistant position at HEART OF FLORIDA HEALTH CENTER INC?
The Medical Assistant is responsible for the delivery of quality care to patients within the scope of practice defined by Heart of Florida Health Center.
Greets patients and visitors in a friendly, professional manner.
Understands that our patients are our priority and maintains a respectful, pleasant, and polite demeanor at all times.
Prepares pre-visit planning.
Complete all tasks as outlined in EMR (i.e., jellybeans).
Prepares examination and treatment room prior to and subsequent to provider examination.
Maintains equipment and supplies in the exam room.
Performs and records vital signs accurately.
Performs peak flow, hemoglobin, urine dipstick, Accu-Check, pulse oximeter, visual acuity, and other in-office procedures as indicated during triage according to policy/procedure.
Performs immunizations, injections, and lab draws as ordered by the provider.
Documents all required notes, including patient history completely and timely.
Interviews and records of medical history to include complete medication reconciliation at each visit.
Enters lab requests into the computer, and ensures that results are received in a timely manner.
Maintains quality and aseptic techniques using standard policies and procedures.
Performs quality control tests per established protocol.
Washes and prepares instruments for sterilization.
Follows OSHA and infection control policies and procedures.
Documents testing is done in the office in EMR for proper billing.
Enters laboratory requisitions and pap tests accurately. Maintain a log of waived tests.
Contacts patients to provide reports on completed tests.
Documents disclosures of protected health information.
Participates in care team huddles daily for efficient communication among the teams.
Maps lab results through Document Import to appropriate orders for provider review.
Obtains outside records for provider review.
Assists providers during procedures/exams as necessary.
Checks and responds to messages through the patient portal daily.
Understands that our patients are our priority and maintains a respectful, pleasant, and polite demeanor at all times.
Resolves patient issues as appropriate notifies appropriate supervisor if unresolved.
Performs routine housekeeping chores including daily cleaning of countertops, scales, and furniture in exam rooms.
Documents/assists with processing referrals, including updates, in Referral Management.
Fax referrals, receive and process faxes from labs and other test results.
Copies and transmits We Care referrals.
Utilizes resources in a cost-effective manner and charges supplies correctly.
Places and returns calls as requested by Provider in a timely manner.
Demonstrates priority setting and organizational skills.
Exhibits punctuality and dependability in attendance and work habits.
Complete all tasks as outlined in EMR.
Performs CLIA-waived tests (to include hemoglobin and hemoglobin A1C) in the office as needed.
Documents all required notes, completely and timely.
Maintains quality and aseptic techniques using standard policies and procedures.
Performs quality control tests per established protocol.
Follows OSHA and infection control policies and procedures.
Documents testing is done in the office in EMR for proper billing.
Enters laboratory requisitions accurately. Maintain a log of waived tests.
Documents disclosures of protected health information.
Checks and responds to messages through the patient portal daily.
Performs routine housekeeping chores including daily cleaning of countertops, scales, and furniture in exam rooms.
Utilizes resources in a cost-effective manner.
Demonstrates priority setting and organizational skills.
Demonstrates knowledge and understanding of patient privacy rights. Maintains confidentiality of all medical, financial, and other sensitive materials and information.
Performs other duties as assigned by Chief Clinical Operations Officer
- High School diploma or equivalent
State of Florida MA/ CNA Certification
Spanish fluency is desirable, but not essential.
Ability to effectively communicate and establish collaborative relationships with physicians, patients, clinic and administrative staff, and the public.
Demonstrates knowledge and understanding of patient privacy rights. Maintains confidentiality of all medical, financial, and other sensitive materials and information.
One (1) year of medical office, clinic, or hospital experience is preferred.
