QMHP-CS II - Clifton School Base

GENERAL DESCRIPTION

Provides moderately complex (journey-level) case management work. Work involves developing and maintaining long-term contact with clients, client families, and service providers for medical, social, educational, and related service needs. May provide guidance to others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

• Interviews and screens clients or authorized representatives to gather information to assess service needs.
• Develops and implements service and treatment plans to meet clients' needs. 
• Coordinates service provider and program activities.
• Provides ongoing case management and serves as a liaison between clients, client families, and service providers.
• Identifies problem areas, service gaps, and areas that are barriers to services for clients. 
• Makes recommendations on policy and procedure changes.
• Maintains case history and progress records, and prepares reports and evaluations. 
• Monitors clients' progress.
• Performs transition planning to ensure continuity of care and management of risk factors. 
• Assists in preparing and conducting presentations and orientations.
• May provide guidance to others. Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINESEXPERIENCE AND EDUCATION

Experience in case management or social services work. Graduation from an accredited four year college or university with major coursework in social work or a related field is generally preferred. Experience and education may be substituted for one another.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of community resources; case management principles, objectives, standards, and methods; and program policies and procedures. Skill in developing, implementing, and monitoring service and treatment plans. Ability to assess clients' needs, to coordinate clients' services, to communicate effectively, and to provide guidance to others.

Environmental Conditions/Physical and Mental Demands

Employees may be exposed to various environmental conditions while performing job duties indoors and outdoors. Jobs may experience some or all the following conditions listed. Conditions may include cold, heat, rain, humidity, slippery conditions, uneven surfaces, working in and around vehicles, exposure to loud noises, and working close to others.

The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This may not be an all-inclusive list.

Physical demands: ability to sit for prolonged periods; moderate physical activity such as walking and traveling. While performing the duties of this job, the employee is regularly required to talk and hear, stand, walk, balance on two feet, stoop, twist, and reach with arms and hands. The employee may occasionally lift and/or move 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Mental demands include concentration and attention to detail, self-direction, the ability to learn and adapt to changes, exercise discretion, and good judgment, exhibit courteous and professional behavior, deal with stressful situations, and adhere to center policies and procedures.  The employee must have and maintain a level of general health that permits the performance of job duties.

DISCLAIMER: The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be discussed and made if appropriate to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

KNOWLEDGE SKILLS AND ABILITIES

• Excellent written communication and basic computer knowledge for inputting clinical documentation
• Excellent verbal communication with consumers, staff, and community providers
• Time management required to meet service goals
• Local travel to consumer homes and other community settings
• Lift up to 30 lbs.
• Stooping, bending, sitting, standing, and keyboarding for prolonged periods
• Ability to be CPR and PMAB certified
• Valid driver's license, liability insurance, and reliable transportation required

HOTBHN: STANDARDS OF CARE/HOTBHN EXPECTATIONS

1. Task and Purpose: Collaboration

Demonstrates evidence of working toward shared goals. Uses respect and courtesy in all interactions and communication with managers, supervisors, and colleagues.  Acknowledges and values workplace diversity. Shares expertise and knowledge and  assists those who may need help to achieve the desired outcome. 

2. Task and Purpose: Compassion

Demonstrates empathy, kindness, and respect in all encounters with clients, staff, and community partners. Keeps an open mind and takes time to listen and guide those in need. 

3. Task and Purpose: Integrity

Demonstrates honesty, trust, and sound moral and ethical principles. Maintains appropriate social boundaries with clients, and staff. Takes responsibility for actions; demonstrates composure during stressful situations.  Adheres to all relevant Federal, and State rules and laws, including those requirements set by the individual's licensing/certification boards.  Complies with the HIPPA as required by the U.S. Department of Health and Human Services.  Complies with rules and regulations as outlined in Title 25 of the Texas Administrative Code.

4. Task and Purpose: Excellence and Quality

Strives to exceed expectations not just meet expectations. Provides exceptional service to consumers by being innovative and seeking fresh solutions to problems and challenges. Demonstrates the delivery of high-quality consumer-driven, trauma-informed, and culturally sensitive oriented services to all consumers served. Performs responsibilities within the policies and procedures for the position. Strives for accuracy in all work-related activities and related documentation

5. Task and Purpose: Leadership

Leads by example when performing tasks and responsibilities. Demonstrates being open-minded and is willing to learn and incorporate innovative ideas and concepts. Demonstrates being self-reflective and understanding personal strengths and areas of growth.

6. Task and Purpose: Responsiveness

Communicates accurately, effectively, professionally, and within a timely and or specified manner. Responds to all forms of incoming communication within 24-48 hours (2 days) and seeks appropriate clarification if needed. Handles complaints and or feedback appropriately, without taking personal offense. 

7. Task and Purpose: Safety

Provides a physically and psychologically safe environment for all. Demonstrates awareness of surroundings and responses of others. Keeps work area clean, safe, and organized. Makes safety, health, privacy, and the welfare of those served a priority. Seeks ways to reduce risks and reports unsafe and or security issues promptly. 

8. Task and Purpose: Training/Certification/License

Maintains compliance with all Center training, continuing education, and licensure requirements within designated timeframes and in accordance with federal and state law. 

9. Task and Purpose: Time and Attendance

Attends work regularly. Is punctual and attends as scheduled in compliance with Center and or Program/Project policies and procedures regarding call-ins, absenteeism, and tardiness. Timesheets completed and submitted in accordance with Center procedures. 

10. Task and Purpose: Professionalism and Appearance

Dresses appropriate to the position and adheres to the Center and Manager/Supervisor guidelines about dress. Employees give precedence to professional responsibilities over personal interests.  Demonstrates behaviors that do not conflict with job responsibilities or reflect adversely on the Center's ability to provide service. 

Hours: 8am-5pm Mon-Fri

Salary: $45,000-$64,000 DOE

Heart of Texas Region Behavioral Health Network strives to offer competitive compensation and a comprehensive benefits package that includes:

Benefits:

Employer paid Health Insurance, no copays, no deductibles, 0 cost most prescriptions*
Employer paid Dental Insurance
Employer paid Life Insurance
Employer Paid Short Term Disability
Employer Paid Employee Assistance Program
Payroll Direct Deposit
12 paid Holidays per year
Excellent 401-K Retirement Plan (Center will contribute 12% of employee earnings)**
**Certain Requirements Apply**

Generous Paid Time Off (PTO) - begins after 3 months of full time employment

Heart of Texas Behavioral Health Network is a qualified local government entity that may qualify employees for the Public Student Loan Forgiveness Plan (subject to certain requirements and guidelines being met by the employee based on this government program). There is no guarantee of this program for all employees.

EOE