What are the responsibilities and job description for the Front Office Coordinator position at Heart One Associates, LLC?
Essential Duties and Responsibilities:
• Be positive, helpful, friendly, supportive, sincere, and genuine to all patients, physicians, and staff.
• Be attentive and responsive to doctors’ and/or practice administrator/team leader requests in a timely
manner.
• Be punctual and regular in attendance.
• Follow all office policies and procedures.
• Make decisions that reflect the best interests of Heart One Associates and providing quality patient
care.
• Maintain patient confidentiality as governed by the Health Information Portability and Accountability
Act (HIPAA).
• Monitor the flow of patients and waiting times, informing patients of delays or emergencies that may
keep them waiting.
• Maintain a high level of accuracy in appointment scheduling.
• Maintain thorough and accurate documentation in charts for all correspondence involving patient care.
• Check-in patients, obtaining personal medical and financial information, informing back office of
patient arrivals and visit needs.
• Collect co-pays at check-in, processing credit card payments and processing batch detail and
settlement daily.
• Check out patients, obtaining payment and scheduling new appointments as indicated by the
physician orders.
• Input all patient data and keep up to date information on all patients.
• Reschedule physician schedules as requested by practice manager/team leader.
• Review schedules daily for corrections or gaps and ensure changes are made.
• Check messages regularly throughout the day. Messages should be accurate and thorough for
physicians to review and assess.
• Orders should be worked daily, both past due and future.
• Inform team leader of needed office supplies.
• Keep workstation and waiting room organized and clean. I.E., magazines, windows, desktops.
• Decorate waiting rooms for appropriate holidays.
• Travel to various Practice locations as needed for coverage.
• Other duties as assigned.
