Technical Support

Job Title: Field Support Technician

Overview:
We're seeking a dependable and experienced Field Support Technician to provide hands-on technical support and maintenance services for a wide range of systems and equipment. This role is ideal for someone who enjoys troubleshooting, working directly with end-users, and ensuring technology runs smoothly in a fast-paced environment.

Key Responsibilities:

• Investigate and resolve complex installation and maintenance issues.
• Deliver on-site support for system installations, repairs, and servicing.
• Validate and ensure operational quality and functionality of system equipment.
• Troubleshoot and resolve hardware-related issues, including installations, upgrades, and routine maintenance.
• Provide guidance to end-users on the proper operation and maintenance of equipment.
• Escalate unresolved issues to appropriate technical teams for further troubleshooting and resolution.
• Act as a liaison between customers and technical teams on assigned projects, ensuring smooth communication.
• Analyze recurring issues and provide reports on trends and system performance.

Basic Qualifications:

• 5 years of experience in field support or desktop support roles.
• Strong knowledge of ticketing systems and asset management.
• Proven expertise in hardware and software installation, support, and troubleshooting.
• Hands-on experience with Windows XP, 10, and 11.
• Proficient with Mac OS and iOS environments.
• Skilled in printer support (especially HP), including configuration and consumable replacement.
• Working knowledge of:
• Active Directory
• Microsoft Office and Office 365
• Mobile device security
• VPN connectivity and security tools
• Experience imaging and setting up PCs/laptops using SCCM or manual methods.
• Remote support experience, including software and hardware installations.
• Basic understanding of networking principles and ability to provide “hands and eyes” support on-site.
• Must be able to lift and carry up to 40 lbs.

Preferred Education & Certifications:

• High school diploma or GED (required).
• Vendor certifications (e.g., Lenovo) are a plus.
• CompTIA A , Network , or Security certifications (preferred).
• Apple Certified Support Professional training (preferred, not required).

Work Environment:

• Office and walk-up tech support environments, including support for network printers and telco closets.
• Shift work and on-call rotation required.
• Occasional weekend work may be required for critical or high-priority incidents.

Job Type: Contract

Pay: From $18.00 per hour

Expected hours: 40.00 per week

Compensation Package:

• Hourly pay

Schedule:

• 8 hour shift
• Monday to Friday
• Morning shift
• On call

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Rochester, MI 48306 (Preferred)

Ability to Relocate:

• Rochester, MI 48306: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18