Assistant Branch Manager

Heartland Credit Union is seeking an energetic and service-oriented Assistant Branch Manager to support the Senior Branch Manager in leading branch operations, driving sales referrals, and ensuring an exceptional member experience. This role requires a strong leader who can effectively coach and develop staff, oversee daily operations, and foster a positive, goal-oriented work environment. If you're passionate about leadership, service excellence, and motivating a team to achieve sales and service goals, we encourage you to apply!

ABOUT HEARTLAND

Heartland Credit Union has been providing exceptional member service for over 75 years! Our small friendly work environment allows our employees to know our customers we serve and fellow employees. As we continue to grow, we need great talent like you to be a part of our team and culture. HCU has many locations in Kansas including Wichita, Hutchinson, Newton, Haven, Hays, and Ness City. Learn more about Heartland Credit Union by going to www.hcu.coop.

WORK DETAILS

900 E. 23rd Avenue Hutchinson, KS

Must be available from 7:45 a.m. - 5:45 p.m. Monday - Thursday, 7:45 a.m. - 6:15 p.m. Friday. Some Saturday's required from 8:00 a.m. - 12:15 p.m.

RESPONSIBILITIES FOR THE ASSISTANT BRANCH MANAGE

The successful candidate will be responsible for the following activities:

• Leads and develops member service staff by coaching, training, and supporting, ensuring they have the tools and knowledge to deliver exceptional service. Sets a strong example for professionalism and member engagement.
• Oversees branch activities by assisting with teller duties, cash management, and regulatory compliance while ensuring efficient workflow and minimal member wait times.
• Ensures exceptional member service by guiding staff in handling requests, resolving issues, and assisting with complex member interactions when needed.
• Drives operational efficiency by monitoring branch activities, implementing process improvements, and maintaining compliance with policies, security measures, and legal regulations.
• Fosters a positive work environment by communicating effectively with staff, encouraging teamwork, and creating a culture of continuous improvement and member-focused service.
• Supports business growth and goals by working closely with the Senior Branch Manager to achieve performance targets, enhance operational effectiveness, and ensure the branch meets organizational objectives.
• Maintains knowledge of credit union products and services.
• Attends meetings and training sessions as required.
• Provides superior service to our members and staff.
• Pro-actively supports and advances HCU's brand and culture platform.
• Performs all other duties as assigned.

REQUIREMENTS FOR THE ASSISTANT BRANCH MANAGER

• High school graduate or equivalent.
• Minimum of two to three years of experience as a Teller at a full-service financial institution.
• Previous leadership experience helpful.
• Basic understanding of credit union operations, including opening and closing accounts, loans products, IRAs, safe deposit box process, and certificate procedures..
• Strong interpersonal, leadership, and supervisory skills.
• Well organized and attentive to detail
• Excellent communication skills.
• Ability to handle conflict.
• Willingness to assist others.
• Able to operate related computer applications and PC.
• Proficient in MS Office including Word, Excel and Outlook.
• Flexible and open to change.
• Valid driver's license.
• Required to sit, stand, and walk. Standing for extended periods of time. Exerts up to 10 lbs. of force occasionally.
• Complete required screenings.

EOE: race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veterans.

For immediate consideration:

To apply from our career site, go to Apply Now. If you are viewing from an outside posting board, go to www.hcu.coop, then find "Careers." You must create an account to apply and upload a resume. All inquiries are completely confidential.