What are the responsibilities and job description for the Member Connection Specialist position at Heartland Credit Union (Kansas)?
To add to benefit line on posting: Aetna Health and BCBS Dental Insurance; Paid Life and LTD Insurance; 401(k) Plan; Paid Vacation and Holidays; Wellness Program; Small friendly work environment; Opportunity for advancement - DELETE before posting.
ABOUT HEARTLAND
Heartland Credit Union has been providing exceptional member service for over 75 years! Our small friendly work environment allows our employees to know our customers we serve and fellow employees. As we continue to grow, we need great talent like you to be a part of our team and culture. We are community driven and are very active in the communities we serve by volunteering and supporting local events. HCU has many locations in Kansas including Wichita, Hutchinson, Newton, Haven, Hays, and Ness City. Learn more about Heartland Credit Union by going to www.hcu.coop.
WORK DETAILS
This person will work at our Wichita branch located at 3777 N. Maize Rd.
Looking for someone to work 40 hours per week. Must be available from 8:45 a.m. - 5:45 p.m., Monday - Thursday, 9:15 a.m. - 6:16 p.m. on Friday. Will work rotating Saturday's from 8:45 a.m. - 12:15
No evenings or Sundays!
RESPONSIBILITIES FOR THE MEMBER CONNECTION SPECIALIST
- Provides members personalized, exceptional member experience, with each interaction.
- Greets members entering the branch, directs them to the correct staff member for assistance and provides assistance with ATM usage, online and mobile account enrollment and usage and other branch services.
- Serves walk-in members with various account inquiries.
- Assists members to and in the Member Connection Suite.
- Work to ensure members are comfortable with the digital interaction in our video connection suites.
- Connects members with appropriate HCU team member/department through our video software.
- Liaison between member using video software and FSR for document scanning, notary, card delivery, and other related.
- Reset video connections suites after each member interaction.
- Receives and processes changes of name, addresses, and other account information as needed.
- Performs teller functions, including but not limited to, receiving cash, disbursing cash, adding new shares, closing shares, if applicable.
- Works with members to help answer questions and resolve any account related issues or needs.
- Maintains privacy of member account information.
- Presents and explains HCU services and products to members and assists in meeting their financial needs.
- Assists other Tellers, FSR's Branch Manager and other staff as necessary.
- Participate in HCU community events.
- Learn about HCU products and services and present information to other staff members.
- Discusses credit union products and services with members.
- Ensures members are promptly and professionally served.
- Attends meetings and training sessions as required.
- Provides superior service to our members.
- Proactively support and advance HCU's culture.
- Performs all other duties as assigned.
REQUIREMENTS
- High school graduate or equivalent.
- Previous customer service experience preferred.
- Cash handling experience preferred.
- Experience working in a financial institution is helpful but not required.
- Strong communication abilities.
- Accurate and attentive to detail.
- Good math skills
- Well organized.
- Outgoing with a willingness to assist others.
- Able to operate related computer applications and PC.
- Proficient in MS Office including Word, Excel and Outlook.
- Strong comfort level with using technology and assisting others with technology
- Professional appearance.
- Flexible and open to change.
- Valid driver's license.
- Will be required to complete Heartland's Teller Education program.
- Ability to lift 30 lbs. occasionally and/or up to 10 lbs. frequently.
- Standing for extended periods of time.
OTHER
- Complete required screenings.
EOE: race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veterans.
For immediate consideration:
To apply from our career site, go to Apply Now. If you are viewing from an outside posting board, go to www.hcu.coop, then find "Careers." You must create an account to apply and upload a resume. All inquiries are completely confidential.
