What are the responsibilities and job description for the Member Service Representative position at Heartland Credit Union - Minnesota?
As a member of the Member Service Rep (MSR) team, you’ll assist members through all delivery channels, from the phone to the branch. Heartland’s MSRs open new accounts, perform teller transactions and build relationships with members by recommending products and services that best suit their needs. Basic computer skills are required. Prior cash handling and sales experience is a plus.
Knowledge and Skills
- Ability to handle multiple tasks and maintain high quality work
- Excellent written and verbal communication skills
- Cash handling
- Strong problem solving
- Must enjoy working with the public and building service relationships
Full-Time Benefits:
- Medical, Dental and Vision Benefits
- Life and Disability Insurance
- Paid Time Off and up to 11 paid holidays
- Earn time and a half (1.5 X your hourly wage) for Saturday shifts.
- 401K with match up to 4% for 1-4 years of service, then up to 5% for 5 years of service
- Tuition Reimbursement
- Product perks including; auto loan rate discount, Employee Plus Checking account that earns interest, free safe deposit box, free checks and more.
- Paid Sam’s Club or Costco Membership
Hours vary between:
M-Fr 8:45 a.m. – 5:15 p.m.
Rotating Saturdays 8:30 a.m.-12:30 p.m. (2-3 Saturdays per month)
Locations:
14727 Victor Hugo Blvd., N, Hugo, MN
225 Chalupsky Ave SE, New Prague, MN
Salary : $17 - $19