What are the responsibilities and job description for the Customer Service Representative position at Heartland Home Services?
Job Description:
Why Join?
- Competitive pay.
- Company sponsored life insurance, company contributions towards medical, dental, health, 401k match, PTO, health and wellness perks, company gatherings, and much more!
- Opportunities for professional growth and development.
- Positive and supportive work environment.
- Great team members willing to support you!
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
- Resolve issues and bring forth solutions that build value for our customers.
- Collaborate with other departments to ensure customer satisfaction.
- Manage scheduling of services.
- Proactively identify customer needs and suggest appropriate products and services.
What We're Looking For:
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and customer-centric mindset.
- Ability to multi-task and work in a fast-paced environment.
- Proficient in Microsoft tools and software.
- Service Titan experience is a plus.
- Previous experience in call center roles is a plus.
Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
