Director of Clinical Services

Title: Director of Clinical Services

Location: Logan Square, Chicago IL

Schedule: On-Site, Monday to Friday (8:00am- 4:30pm) 24/7 on call expectation

Summary:

The Director of Clinical Services is primarily responsible for the clinical services provided throughout the Youth Residential Services programs (YRS). This position has a supervisory responsibility and is responsible for ensuring the quality of care and compliance with funder and licensing requirements in the area of mental health services. This position will coordinate services with department psychiatrist and provide support to the individual program directors. Some staff training will be required in related areas. Individual accountabilities and work volume will be established through the development of success objectives within the framework outlined below.

Duties & Responsibilities:

• Provides direct supervision of all Youth Residential Services programs (YRS) clinical staff and interns as well as master's level staff working toward advanced licensing in accordance with the organization’s policies and applicable laws.
• Implements and ensures all licensing and agency standards are met in Clinical/Mental Health Services.
• Oversee clinical intern selection, including interviewing and screening and placement in appropriate YRS program.
• Provides clinical supervision to interns and master’s level staff working toward advanced licensure.
• Provides support to all Youth Residential Services programs (YRS) managers and staff as necessary.
• Conducts file reviews and monitors documentation related to clinical services.
• Creates and monitors implementation of group and other psycho-educational curricula and other therapeutic curricula in program.
• Coordinates and leads the clinical group supervision/consultation meetings.
• Provides on-call 24/7 coverage for clinical crises/consultations/risk and safety assessments/hospitalizations.
• Addresses complaints and resolve problems for both employees and program participants.
• Other duties may be assigned.

Supervisory Responsibilities (if applicable): 

The following positions may be directly reporting to the Director of Clinical Services: Associate Director of Clinical (if available), Clinical Supervisors, and Clinicians (MHPC).

• Has oversight of all Clinical Supervisors and their supervisees, as assigned by Senior Leadership. Has direct supervision of clinical staff when assigned, including support and supervision of master-level staff working toward advanced licensing, by the organization's policies and applicable laws.
• Ensures all licensing and agency standards are being met in the area of Clinical/mental health services.
• Ensures staff compliance with organizational policies, and practices, as well as Organization and profession's standards of ethics.
• Ensures the facilitation of effective Multidisciplinary Staffing and additional team approaches to participant care.
• Engages in Strategic Planning and Implementation related to clinical services or the Organization, as assigned.
• Assists SAFEty Initiatives to develop and incorporate evidence-based and promising practices across Safety Initiative programs. Engages in project management and oversight, as assigned.
• Ensures program quality related to clinical operations across Safety Initiatives, including the development and review of outcome measures. Develops, facilitates, and oversees the training of clinical staff in evidence-based or promising practices in the provision of direct clinical services.
• Develops, implements, and adopts the use of evidence-based curricula for Social Emotional Learning and Counseling Psychotherapy groups, including oversight of all related staff training.
• Develops participant care protocols and standard operating procedures as needed. Coordinates external partnerships or affiliated partnerships associated with clinical research, program quality, or training and development. Models and promotes collaborative engagement within and across the Organization.
• Appropriately manages all external relationships, such as universities, vendors, grantors, and others. Model Heartland Human Care Services Leadership Qualities or 4Rs (Responsible, Reliable, Relational, and Respectful). 

Education and Experience:

• Master’s degree in Social Work is required.
• Minimum (4) years of clinical and supervisory experience is required.
• Bilingual is strongly preferred.

Certifications/Licenses:

• Illinois Licensed Clinical Social Worker (LCSW) or Illinois Licensed Clinical Professional Counselor (LCPC) required.

Knowledge/Skills/Abilities (K/S/A):

• Ability to speak and fluency in a second language including but not limited to the following multi-language abilities is strongly preferred.
  • Ability to read and interpret documents such operating and maintenance instructions, and procedure manuals. 
  • Ability to write routine reports and correspondence. 
  • Ability to speak effectively before groups of customers or employees of organization.
• Access to regular, dependable and timely transportation.
• Ability and comfortability working with people of varying socioeconomic backgrounds.
• Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
• A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Strategic thought partnership and consultancy skills.

Work Arrangement:

This role is not eligible for remote work. All hours will be worked in person. This position has an active presence at all assigned programs on a rotating basis.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.
• Each program site operates on a 24/7 basis, 365 days per year. To meet both the needs of our participants and contractual obligations, employees are required to be flexible in regards to scheduling and work location.
• Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs. Employees may be required to report to any one of our locations on a temporary or permanent basis.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is regularly required to sit, stand and walk.
• The employee must be able to stoop, kneel and/or crawl.
• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• The employee must have unrestricted ability to provide physical restraint.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Opportunity Employer Statement

Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.