What are the responsibilities and job description for the Claims Clerk II position at Heartland Security Insurance Group?
About Us
At Heartland, we are focused on results, not corporate politics. We foster a harmonious work environment where associates feel like family. We strive to be the employer of choice, and believe all of our associates should have fun at work! We are hardworking – but not at the expense of our families. At Heartland, you will find an entrepreneurial environment where we take the time to educate, coach and lead employees into further opportunities within our company. We want all of our associates to enjoy a good work-life balance and are welcomed in our environment. We strive to show our employees that they are more than just a number and viewed as an integral part of our organization.
Heartland recognizes the importance of a quality benefits package, not only to our associates, but to their families. That’s the Heartland way. Our generous benefit package includes (but is not limited to) Paid Time Off, Health Insurance, Life Insurance, Long Term Disability, Employee Assistance Program, and two retirement plans.
At Heartland, we go out of our way to make our associates feel at home and celebrate their achievements and contributions to the company. Our environment consists of several appreciation events throughout the year and we encourage every employee, near & far, to join us with their families to enjoy good food, fun and comradery. Our benefits package, appreciation events, and fun work environment go above industry standard. We want our employees to feel like family – so we treat them like family.
Claims Clerk II
Primary Responsibility
Provide assistance to workers compensation claim adjusters by performing a variety of duties.
Essential Functions & Responsibilities
- Performs data entry functions (claim checks, claim file updates, forms, form letters, electronic interfaces, etc.) as directed by claims adjuster or supervisor.
- Assist with electronic mail, filing, and general office duties relating to insurance (W/C) claims.
- Process indemnity payments
- Files electronic first report of injury documentation.
- Efficiently expedite correspondences and update diaries.
- Resolves routine administrative problems and answers inquiries.
- Correct and resubmit claims EDI errors
Additional Functions & Responsibilities
- Reviews, prepares, and creates forms.
Required Qualifications
- High school diploma or equivalent
- At least 1 – 2 years of experience in customer service and administrative support duties
- Intermediate to advanced skills in Microsoft Office Suite
Preferred Qualifications
- Previous experience in a claims support role, specifically in workers’ compensation
- Previous experience working with claims system software
Knowledge, Skills & Abilities
- Self organized and detail oriented
- Concise written and oral communication skills
- Strong mathematical skills
- Ability to learn new procedures quickly and adapt to a changing environment
- Ability to exercise sound judgment, to shift priorities and organize multiple tasks simultaneously
- Ability to manage time, work efficiently and follow through
- Ability to work in a team environment
