What are the responsibilities and job description for the Front Desk Coordinator position at Heartwell Cardiology?
At Heartwell Cardiology, we are seeking a highly skilled and organized individual to fill the role of Front Desk Receptionist. As the first point of contact for patients and visitors, this position plays a critical role in creating a welcoming and efficient environment.
Key Responsibilities:
- Patient Interaction:
- Greet patients and visitors with a warm and professional demeanor.
- Manage check-in and check-out processes, ensuring all necessary forms and information are collected.
- Answer patient inquiries about appointments, services, and general information in a courteous manner.
- Scheduling and Appointments:
- Schedule and confirm patient appointments using the office's scheduling software.
- Coordinate with medical staff to optimize appointment times and reduce wait periods.
- Administrative Support:
- Maintain accurate patient records and ensure confidentiality in compliance with HIPAA regulations.
- Answer and direct phone calls to the appropriate department or personnel.
- Process payments and issue receipts as needed.
- Office Organization:
- Maintain the cleanliness and organization of the front desk and waiting areas.
- Order and restock office supplies as needed.
- Professional Communication:
- Act as a liaison between patients, clinical staff, and administrative personnel.
- Handle patient complaints or concerns with professionalism and escalate when necessary.
Requirements:
- Education: High school diploma or equivalent required; additional administrative or healthcare-related education is a plus.
- Experience: Previous experience in a medical office or customer service role preferred.
- Skills: Excellent verbal and written communication skills, strong organizational and multitasking abilities, proficiency in Microsoft Office Suite (Word, Excel), and familiarity with EMR systems.
