What are the responsibilities and job description for the Client Services Representative position at Heath System Services?
Are you E.P.I.C?!
Are you a service-focused individual with Empathy, Passion, Integrity, and Commitment? If YES, join us at Health System Services, where we hold ourselves to high standards of excellence and foster a supportive team environment.
Health System Services is seeking individuals with strong customer service skills who want to make a difference in the healthcare field. If you are enthusiastic and committed to learning, this position is right for you!
As a Client Service Representative, you will provide excellent customer service in multiple facets of the organization.
About the Positions
Offer guidance and answer questions involving durable medical equipment and related services.
Interact with patient referral sources to ensure smooth order fulfillment, including logistics, insurance verification, and billing.
Respond promptly to inbound customer communications, resolving inquiries and keeping customers informed about order statuses.
Process customer orders through various channels, ensuring accuracy and completeness while managing inventory for fulfillment.
Initiate and oversee shipment logistics, providing tracking information to customers.
Issue return authorizations, manage returns, refunds, or replacements, and maintain accurate transaction records.
Conduct outbound calls to review client Electronic Medical Records, updating recurring orders and ensuring insurance documentation is in place.
Build and maintain client relationships while identifying new patient and insurance coverage opportunities.
Assist in preparing quotes, product specifications, and other administrative tasks as needed.
Manage and update CRM systems to ensure accurate records, and qualify leads to support sales efforts.
Collaborate with team members across departments to ensure proper patient care and insurance reimbursement.
Coordinate care with physician offices, long-term care facilities, and hospitals via phone, email, or in person.
Educate referral sources on company products, services, and insurance requirements.
Process equipment and supply orders based on physicians' orders, entering them into electronic medical records and sales platforms.
Educate patients on the use and troubleshooting of medical equipment and devices.
What We’re Looking For
A kind and friendly attitude, with a proactive and positive mindset.
Energetic and driven, demonstrating a strong work ethic.
Highly organized with keen attention to detail.
Professional, courteous, and able to communicate effectively both verbally and in writing.
Strong customer service skills, with the ability to resolve issues and build relationships.
A team player who collaborates effectively with colleagues across departments.
Qualifications for Success
High School Diploma or GED required.
Associates or Bachelor’s degree, preferred.
Experience in the medical field, a plus.
Background in customer service highly preferred.
Knowledge of Medicare, Medicaid and third-party insurances, a plus.
- Benefits
Health, Dental, and Vision Insurance
Short-Term and long-Term Disability options
401K with company match
PTO, Vacation and paid Holidays
Compensation
Shift
Location
Salary : $17 - $23
