Reception/Member Relations

• Greet all visitors, members, and guests in an attentive, friendly, courteous, service-oriented manner and provide direction to the correct destination.
• Maintain regular, dependable attendance and punctuality.
• Maintain high standards of professional appearance and grooming, which include wearing proper attire and name tag when working.
• Creating event flyers.
• Maintain and update web page and all social media sources
• Respond promptly to requests from members, guests, and staff in a polite and professional manner.  
• Answer telephone in a courteous and professional manner.  
• Screen and direct calls as appropriate.
• Take information from callers and relay messages to appropriate departments.
• Assist in answering basic member queries related to club operations, membership, and events to the best of your ability when possible.
• Ensure knowledge of staff movements in and out of the club.
• Provide general administrative and clerical support as needed.
• Prepare correspondence and documents.
• Monitor and maintain office equipment.
• Control inventory relevant to the reception area.
• Tidy and maintain the reception and copier areas.
• Must be knowledgeable of events to direct clients to appropriate managers.
• Perform other duties as assigned by management and approved by General Manager.

• High school diploma or GED required.  AA or AS degree a plus.
• One to 3 years of receptionist, administrative assistant or related experience preferred.
• Must be proficient with computer systems to include Outlook, email, MS Word, Canva, Excel, and familiar with accounting and membership software.
• Demonstrated a high level of accuracy in the performance of tasks and assignments.
• Strong organizational, written, and oral communication and interpersonal skills.
• Demonstrated results-oriented and capable of working with minimal direction. 
• Ability to manage complex projects simultaneously and meet frequent deadlines.
• Excellent team player with the ability to work in a fast-paced environment.
• Must possess the ability to maintain confidentiality and to handle member and guest information in a confidential manner.

• Requires ability to safely lift items up to 20 pounds occasionally. 
• Be able to work in a sitting position for long periods of time.
• Be physically able to reach, bend, kneel, stoop, and lift above shoulder level.  
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members, guests, and staff members.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be detailed oriented, able to manage data with a high degree of accuracy.

• Work is performed in an indoor setting.
• Some varied weather conditions are expected with exposure to heat/humidity, or cool/cold weather.   
• Schedule may vary to include evenings, holidays, and extended hours as business dictates.

Salary : $16 - $17