Receptionist and Member Services

Heathrow Legacy

Job Description

Job Title: Receptionist and Member Services | Effective Date: 9/2021

Department: Administration | FLSA Status: Non-Exempt

Reports To: General Manager

Position Summary

Receptionist/Member Services is responsible for assisting with administrative and clerical duties, managing reservations system, and communication initiatives. This position is also responsible for greeting members, guests, and visitors, answering phone, displaying a high level of professionalism in the reception area and providing polite and accommodating service to visitors to include members, guests, prospective members, vendors, clients, and staff in person, via the telephone or email.

Essential Job Duties

• Greet all visitors, members, and guests in an attentive, friendly, courteous, service-oriented manner and, respond to inquiries and provide direction to correct destination.
• Maintain regular, dependable attendance and punctuality.
• Maintain high standards of professional appearance and grooming, which include wearing proper attire and name tag when working.
• Create various pieces of collateral using present templates and deploy as needed.
• Format all Club emails and send to appropriate recipients.
• Keep Club website up to date.
• Ensure that new events are set up correctly and deployed to the Club website and app.
• Take photos and update social media platforms regarding activities and events.
• Respond promptly to all emails, including those regarding inquiries and reservations and requests from members, guests, and staff in a polite and professional manner.
• Answer telephone in a courteous and professional manner.
• Screen and direct calls as appropriate.
• Take information from callers and relay messages to appropriate departments.
• Assist in answering basic member queries related to club operations to the best of your ability when possible.
• Manage and update the Club’s reservations system, including events, member information, etc.
• Keep Food & Beverage informed on status of reservations.
• Assist in creating seating charts for large events and serve as hostess as needed.
• Receive mail and deliveries, sort mail, and deliver to the club’s designated recipient.
• Monitor member and guest access and maintain security awareness.
• Ensure knowledge of staff movements in and out of Club.
• Provide general administrative and clerical support by performing general office tasks to assist General Manager and other department heads.
• Prepare correspondence and documents.
• Monitor inventory relevant to reception area.
• Tidy and maintain the reception area, including foyer.
• Perform other duties as assigned.
  
  

Education, Experience And Skills

• High school diploma or GED required.
• One to 3 years of receptionist, administrative assistant or related experience preferred.
• Must have Food & Beverage experience.
• Proficient with computer systems to include Outlook, email, Microsoft Office and familiar with membership software.
• Demonstrated ability to prioritize, multitask and manage data with a high degree of accuracy.
• Possess strong organizational, written and oral communication skills.
• Demonstrated results and detail oriented and capable of working with minimal direction.
• Excellent team player with ability to work hands on in a fast-paced environment.
• Must possess ability to maintain confidentiality and to handle member and guest information in a confidential manner.
  
  

Physical And Mental Demands

• Requires ability to safely lift items up to 20 pounds occasionally.
• Be able to work in a sitting position for long periods of time.
• Be physically able to reach, bend, kneel, stoop, and lift above shoulder level.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members, guests, and staff members.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
  
  

Typical Working Conditions

Work is performed in an indoor setting. Some varied weather conditions are expected with exposure to heat/humidity, or cool/cold weather. Moderate noise level in the work environment. Varying schedule to include evenings, some holidays, working on Saturdays, and extended hours as business dictates.

THE DESCRIPTION MAY NOT BE ALL-INCLUSIVE AND EMPLOYEES ARE EXPECTED TO PERFORM ALL OTHER DUTIES AS ASSIGNED AND DIRECTED BY MANAGEMENT. POSITION DESCRIPTIONS AND DUTIES MAY BE MODIFIED WHENEVER DEEMED APPROPRIATE BY MANAGEMENT.

About HEATHROW COUNTRY CLUB

At Heathrow Country Club, there is a warm, gracious welcome waiting for you. A lush, green fairway with your name on it. A fine-dining restaurant holding your table ready. Also featuring The Legacy Club at Alaqua Lakes a Tom Fazio design, added to the fold in 2013, our product is unique to Central Florida, offering 36 Championship golf holes, dining, and a full aquatic, tennis and fitness facility! Established over 35 years ago, Heathrow is one of Central Florida’s most prestigious private country clubs. Here, you’ll find towering oak-lined roads, endless sunshine, soft, warm breezes and extraordinary personal service. As one of only a few country clubs that boasts golf, tennis, aquatic, and fitness facilities, Heathrow is the ideal place for bettering your lifestyle. Exclusive accommodations are a trademark of Heathrow County Club and The Legacy Club at Alaqua Lakes. Members quickly discover for themselves a rewarding atmosphere designed for play, relaxation, and renewal. Featuring 36 holes of championship golf, premier tennis, a sparkling 6 lane competitive-style swimming pool, unmatched athletic center, award-winning dining and a Grand Ballroom, there’s everything you could ever want, and then some. Heathrow and Legacy aren't merely a country club, but an extraordinary refuge dedicated to the art of living. It's a lifestyle.