What are the responsibilities and job description for the Customer Success Manager (Growth & Marketing) position at Heatseeker?
At Heatseeker, we move fast, break barriers, and optimize for growth. We’re looking for a data-driven, growth-focused Customer Success Manager (CSM) with deep performance marketing expertise to help our customers scale aggressively and maximize ROI. If you thrive on data, experimentation, and customer growth, this role is for you.
Your Impact
- Turn onboarding into acceleration – help customers go from activation to measurable success through rapid experimentation.
- Drive growth through data – analyze performance metrics, uncover insights, and introduce high-impact optimizations that fuel expansion.
- Maximize revenue opportunities – identify upsells, cross-sells, and retention strategies using customer behavior data.
- Optimize marketing performance – guide customers on best practices in paid acquisition, conversion rate optimization (CRO), lifecycle marketing, and retention.
- Own the customer journey – ensure customers scale efficiently by removing friction, testing new tactics, and iterating fast.
- Improve customer funnel metrics – track activation, engagement, retention, and LTV to refine strategies.
- Educate & innovate – host growth-focused strategy sessions and deliver data-driven reports to help customers stay ahead of the curve.
- Collaborate for impact – work closely with sales, product, and marketing to ensure customers are getting maximum value.
- Be in the trenches – travel as needed to build stronger relationships and unlock deeper growth opportunities.
What You Bring
Work Hours
Monday to Friday, 1 : 00 PM – 9 : 00 PM PST
How to Apply
Once you submit your application here please email your answers to the questions below, along with your CV, to recruitment@heatseeker.ai .
Applications without email responses to the below will not be considered.)