What are the responsibilities and job description for the L2 Application Support position at Hecta Data LLC DBA Vilwaa?
Job Details
Title: L2 Application Support
Location: Lake Mary, FL(Hybrid)
Role Description:
- Strong customer service and support focus with a desire to deliver a high quality service Experience with working in an ITIL environment.
- ITIL foundation Certification desired
- Basic knowledge of SDLC Technical experience in Web based technology environments and related dependencies between platforms, database, and application levels (UNIX, Oracle, Windows)
- Strong technical skills PLSql, Unix, Unix shell scripting Experience on scripting including Shell Python Ability to quickly receive and process information, make appropriate risk-based decisions
- Excellent communication skills, both oral and written
- Effective issue management skills, problem identification, root cause analysis, and solution recommendation
- Experience in enterprise incident management practices, monitoring and performance tools
- Experience with Monitoring Tools
Responsibility:
- Strong customer service and support focus with a desire to deliver a high quality service Experience with working in an ITIL environment.
- ITIL foundation Certification desired
- Basic knowledge of SDLC Technical experience in Web based technology environments and related dependencies between platforms, database, and application levels (UNIX, Oracle, Windows)
- Strong technical skills PLSql, Unix, Unix shell scripting Experience on scripting including Shell Python Ability to quickly receive and process information, make appropriate risk-based decisions
- Excellent communication skills, both oral and written Effective issue management skills, problem identification, root cause analysis, and solution recommendation
- Experience in enterprise incident management practices, monitoring and performance tools Experience with Monitoring Tools
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