What are the responsibilities and job description for the Front Desk Agent position at Hegg Companies?
WE ARE LOOKING FOR FULL TIME TEAM MEMBERS TO JOIN OUR 3-11pm SHIFTS AND WEEKENDS! The ideal candidate must be able to demonstrate initiative and be someone who has a reputation for delivering great service.
Role Summary: Delivers an exceptional guest experience that ensures all guest needs are exceeded. Creates a positive environment and works closely with all hotel team members. Performs all tasks in an efficient and timely manner to meet required administrative responsibilities. Responsible for other duties as assigned.
- Politely greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone
- Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned
- Works actively with the sales team and all other staff to provide excellent guest experiences
- Follows the check-in and check-out processes in a friendly and efficient manner
- Reviews and updates the communication log regularly to stay current with developments in the hotel
- Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary
- Invest in our three core values of the Hegg vision:
- We Always Find a Way
- Be Better Every Day
- We Are Better Together
Benefits include
**Depending on hours worked:
**Paid Time Off
**Health Insurance
**Dental Insurance
**Vision Insurance
**Life Insurance
$500 Lifestyle Spending Account
Perfect Attendance Bonus Plan
Referral Bonus Plan
Employer-matched 401-k
Worldwide Hotel Discounts
REQUIREMENTS:
Ability to be on feet for up to 8 hours.
Ability to lift up to 40 lb.
Detail oriented.
Customer service experience helpful.
Works well alone and with others.
NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING THE COMPANY PRE-EMPLOYMENT SCREENING.
Salary : $17
