What are the responsibilities and job description for the Front Desk Agent position at HEGG?
JOIN US AT THE HILTON GARDEN INN, SIOUX CITY RIVERFRONT!
WE ARE LOOKING FOR FULL TIME TEAM MEMBERS TO JOIN OUR 3PM-11PM SHIFTS AND WEEKENDS!
Role Summary : Delivers an exceptional guest experience that ensures all guest needs are exceeded. Creates a positive environment and works closely with all hotel team members. Performs all tasks in an efficient and timely manner to meet required administrative responsibilities. Responsible for other duties as assigned.
- Politely greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone
- Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned
- Works actively with the sales team and all other staff to provide excellent guest experiences
- Follows the check-in and check-out processes in a friendly and efficient manner
- Reviews and updates the communication log regularly to stay current with developments in the hotel
- Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary
- Invest in our three core values of the Hegg vision :
We Always Find a Way
An Equal Opportunity / Affirmative Action Employer
NOTICE TO APPLICANTS : APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC. / HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING THE COMPANY PRE-EMPLOYMENT SCREENING.
