What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites Le Mars, IA?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to manage various tasks efficiently in a fast-paced environment. A background in hospitality management is preferred, and multilingual abilities are a plus.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain accurate records of guest information and reservations using hotel management software.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Operate phone systems to manage incoming calls and assist guests as needed.
- Promote hotel services, including dining options, events, and promotions to enhance guest experience.
Skills
- Strong background in hospitality management or related field.
- Excellent customer service skills with a focus on guest relations.
- Proficiency in hotel management software is preferred.
- Ability to communicate effectively; bilingual or multilingual abilities are highly desirable.
- Familiarity with phone systems and other office equipment.
- Strong organizational skills with attention to detail.
- Ability to work well under pressure in a fast-paced environment.
- A positive attitude and willingness to assist guests at all times.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: From $14.50 per hour
Expected hours: 8 – 20 per week
Benefits:
- Employee discount
- Free parking
- Paid time off
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
- Weekends only
Ability to Commute:
- Le Mars, IA 51031 (Required)
Ability to Relocate:
- Le Mars, IA 51031: Relocate before starting work (Required)
Work Location: In person
Salary : $15