What are the responsibilities and job description for the Food and Beverage Supervisor position at HEI Hospitality, LLC?
About Us
We are a full-service luxury hotel committed to turning every single person who walks through our doors into a customer for life. We are proud to be named Conde Nast Readers #1 Hotel in Boston and #19 in the world. We regard our associates as customers and strive to offer the most desirable work environment in Boston. Our wages and benefits are competitive with other luxury hotels and fine restaurants. Our service culture and relationship with our associates are second to none. We are an employer taking care of its associates, who in turn take care of our guests. We are all about excellence and enabling our associates to achieve their fullest potential, to learn and grow with us in an environment where promotion from within is considered a more desirable option to external recruitment. We are pleased to offer perks such as pre-tax commuter passes, incentive programs, pet insurance, Marriott room discounts for friends and family, and more!
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
So who exactly are we looking for? Self-motivated, free-spirited, and capable people who love delighting our guests and patrons and each other – people who genuinely love serving other people and being an important part of a team that excels at it. If this sounds like you, come and see us. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI, we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Assist the Outlet Manager in the planning and management of the Restaurant, Room Service, and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate / franchise policies and procedures, and federal, state, and local regulations while meeting / exceeding financial goals.
Responsibilities
- Monitor servers and busperson adherence to all service standards.
- Supervise service of guests, being watchful of signals from guests in need of service.
- Assist manager to establish and monitor sidework duty completion.
- Maintain bank to HEI Hotels and Resorts standards.
- Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.
- Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
- Abide by all State, Federal, and Corporate liquor requirements pertaining to serving alcoholic beverages.
- Communicate daily with restaurant manager with regard to special events, house counts, etc.
- Assist restaurant manager in conducting menu classes and taste panels.
- Communicate both verbally and in writing to provide clear direction to staff.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Qualifications
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you! For your physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, as well as Vision insurance programs through EyeMed. Our Vacation, Sick, and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal, and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'You Decide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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