What are the responsibilities and job description for the IT Generalist position at Heidelberg University?
Description
The IT Generalist will manage CNIT (Heidelberg IT) systems that support students, faculty and staff. This encompasses classroom educational technology, computer labs, application and server software, printing infrastructure, and networking support. Performs both emergency and preventative maintenance for equipment belonging to the University.
Supervision Received
Reports directly to the Chief Information Officer.
Supervision Exercised
The IT Generalist may give direction to student workers, as needed.
Essential Duties And Responsibilities
CORE VALUES AND PERSONAL ATTRIBUTES:
Education and Professional Experience:
PHYSICAL DEMANDS: While performing the duties of this job, the employee is frequently required to use arms, hands and fingers to operate and manipulate equipment generally found in an office setting. The employee may be frequently required to be mobile, communicate, and hear. The employee may occasionally be subject to a variety of outdoor environmental conditions including heat, cold, and precipitation. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include varied degrees of occasional stress while performing job duties.
WORK ENVIRONMENT: While performing the duties of this job, the employee frequently works in an office setting, and educational facilities including sports and entertainment venues, all of which may be indoor or outdoor. The noise level in the work environment will range from moderately quiet to occasionally loud.
The IT Generalist will manage CNIT (Heidelberg IT) systems that support students, faculty and staff. This encompasses classroom educational technology, computer labs, application and server software, printing infrastructure, and networking support. Performs both emergency and preventative maintenance for equipment belonging to the University.
Supervision Received
Reports directly to the Chief Information Officer.
Supervision Exercised
The IT Generalist may give direction to student workers, as needed.
Essential Duties And Responsibilities
- Manage Canvas LMS configuration and support
- Support educational technology in classrooms
- Manage hardware and software life cycles in all computer labs
- Resolve Helpdesk incidents relating to systems and infrastructure
- Provide technical support for faculty and staff workstations
- Assist with configuration and support of VoIP telephony
- Assist with administration of MS Active Directory domain
- Assist with administration of campus networks
- Assist with other CNIT tasks as assigned
CORE VALUES AND PERSONAL ATTRIBUTES:
- Core values – models leadership values of integrity, honesty, humility, transparency, respectfulness, diversity, caring, loyalty and accountability in all work.
- Intellectual dynamism – demonstrates mental sharpness, capability and agility.
- Self-knowledge – gains insight from successes and mistakes.
- Personal learning – seeks feedback and counsel to improve managerial behavior.
- Peer relationships – encourages collaboration and cooperation across the organization.
- Teamwork – performs most effectively as a hard-working member of a team.
- Constituency focus – completes work to meet constituencies’ expectations and requirements.
- Community focus – brings a spirit of enthusiasm and energy to the campus and town.
Education and Professional Experience:
- Bachelor’s Degree – computer science, technology, or a related field
- 3 years work experience
- Experience with Canvas or another LMS
- Experience with classroom educational technology
- Experience working with MS Active Directory
- Experience working with Cisco and Meraki networking
- Must demonstrate analytical and strategic thinking abilities.
- Outstanding oral and written communication skills.
- Strong interpersonal skills.
- Ability to manage several projects simultaneously.
- Ability to relate to diverse cross-sections of individuals.
- Ability to prioritize, work independently, and with a team.
- Ability to travel as needed or required, work evenings and / or weekends as needed.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is frequently required to use arms, hands and fingers to operate and manipulate equipment generally found in an office setting. The employee may be frequently required to be mobile, communicate, and hear. The employee may occasionally be subject to a variety of outdoor environmental conditions including heat, cold, and precipitation. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include varied degrees of occasional stress while performing job duties.
WORK ENVIRONMENT: While performing the duties of this job, the employee frequently works in an office setting, and educational facilities including sports and entertainment venues, all of which may be indoor or outdoor. The noise level in the work environment will range from moderately quiet to occasionally loud.
