What are the responsibilities and job description for the Ops/Customer Success Analyst position at Heidi Health?
Who are Heidi?
Heidi is on a mission to half the time it takes to deliver world class care.
We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.
Today, we have a suite of tools that modernize documentation. Tomorrow, we'll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work
Our team is a potent mosaic of sage, accomplished leaders & brilliant polymaths hungry to prove it. We achieve in 6 months what it takes our competitors 4 years to do.
We've raised our $10M Series A led by Australia's largest VC firm, Blackbird Ventures and in the midst of our next raise, with an ambitious global go-to-market strategy starting with the US & UK.
Therefore we're hiring an Ops / Customer Success Analyst in New York City to support our constant efforts to scale and improve our Operations, Customer Success and Support verticals.
What you'll do :
- Be a problem solver - find inefficiencies in our operational processes (anything from CRM to Billing) and fix them. We're obsessed with developing exponentially scalable processes.
- Strike the right balance between proactiveness and reactiveness in an extremely fast paced environment.
- Empower our midsize customer success groups through onboarding, training and support processes to engage and activate clinicians, ensuring seamless integration of Heidi's tools into their workflows.
- Develop scalable strategies to increase user engagement and satisfaction, fostering long-term relationships.
- Offer above-and-beyond support to our wonderful community of clinicians, learning the ins-and-outs of the product and intricacies of clinician workflows and proficiently handling support tickets at high velocity.
What we will look for :
Other things to know :
Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships we want to hear from you.
What do we believe in?
We will stop at nothing to improve patient care across the world.