Patient Service Representative - Phone Scheduler

Job description

Heights Obstetrics & Gynecology: Women's Healthcare for every age and stage.

Position: Patient Services Representative/Scheduler
Employment: Full-time, Monday- Friday variable hours
Location: 999 E Basse Rd, Ste. 100 San Antonio, TX 78209
Benefits: Competitive Pay Rates, Medical, Dental, Vision, Short-term and Long-term disability, Life and Accidental insurance, 401K Plan, PTO, and Employee Discounts throughout San Antonio!

Purpose: Responsible for answering all incoming phone calls, collecting and documenting correct information, appropriate scheduling/re-scheduling/confirming of all patient’s appointments, and maintaining an orderly flow to the physician's schedules. We are looking for a candidate who is forward thinking, detail orientated, proactive, and confident.

Responsibilities:

• Responsible for handling large call volume and scheduling patients appropriately.
• Verification of patient eligibility and benefits.
• Greets and check-in patients for appointments or services.
• Confirms patient information and enters changes into computer system.
• Notifies clinical staff of patient arrivals.
• Schedules and confirms all appointments as well as reschedules appointments when Physician and/or patient schedule changes if applicable.
• Collects all appropriate fees, copays, and outstanding charges.
• Answer incoming phone calls and handle properly via appropriate transfer, taking a message, or follow-up and returning calls.
• Enters reminder for next appointment as needed.
• Takes appropriate action for medical and non-medical emergencies occurring within the office.
• Maintains supplies and equipment for daily job duties.
• Ensures reception and lobby areas are safe, organized, and clean.
• Performs opening and closing duties for the care center.
• Performs other duties as assigned.
• Monitors confirmation reports to cancel appointments and respond to comments.

Skills, Education, & Experience:

• High School diploma or GED is required, prefer some college.
• Requires minimum 1 year experience in medical office environment.
• Previous experience in OB/GYN preferred.
• Prefer experience in patient reception, check in, scheduling, or check out.
• Excellent communication skills (written and verbally) and be able to follow oral and written instructions.
• Demonstrate proficiency in personal computer office applications, such as word processing, databases, and scheduling software.
• Strong organizational and time management skills.
• Excellent customer/patient service.
• Experience utilizing Athena EMR software is a plus.
• Previous Medical Assistant experience a plus.
• Bilingual in Spanish, is a plus.

Physical/Mental Abilities:

• Ability to multi-task and prioritize duties.
• Ability to handle high stress situations and adapt to changing circumstances.
• High attention to detail.
• Ability to put patients at ease.
• Must be able to stand, sit, bend, and walk. May be required to climb ladders to pull patient records.
• Must be able to maintain confidentiality.
• Ability to operate telephones and standard office equipment such as photocopiers and facsimile machines.
• Ability to maintain professional working relationships with staff and patients.
• Must be able to lift up to 30 lbs.

Job Type: Full-time

Salary: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Ob/Gyn

Schedule:

• Monday to Friday variable hours, No weekends

Ability to commute/relocate:

• San Antonio, TX 78209: Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Free parking
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Medical Specialty:

• Ob/Gyn

Schedule:

• Monday to Friday
• No weekends

Work Location: In person

Salary : $16 - $17