What are the responsibilities and job description for the Corporate Retail Operations Manager position at Heinemann Americas, Inc.?
Corporate Retail Operations Manager (Shipboard)
The Corporate Retail Operations Manager (Shipboard) is a pivotal role responsible for overseeing and optimizing retail operations across a fleet of cruise ships, ensuring smooth operations in areas such as account management, product flow, and staff performance.
- Manage accounts and relationship with key external stakeholders related to fleet operations, ensuring alignment with revenue goals.
- Ensure product delivery and flow meet the company's financial objectives by understanding on-board demand and collaborating with the internal planning teams
- Oversee product accuracy and flow, ensuring the right products are available at the right time.
- Maintain high standards of product management across the fleet.
- Partnering with Marketing on the execution of events and activations that drive brand exposure and sales
- Ensure a strong physical presence during key operational moments, including regular sailing and ship visits, to monitor and address any issues.
- Be hands-on with operations to ensure everything runs smoothly.
- Lead the performance management of General Managers (GMs) within the fleet, providing feedback and setting performance goals.
- Conduct regular evaluations to ensure high levels of performance.
- Implement promotional strategies in collaboration with the marketing team.
- Ensure flawless execution of promotional activities across the fleet.
- Ensure Standard Operating Procedure (SOP) adherence across all fleet activities.
- Lead the planning and execution of operational strategies to ensure efficiency.
- Work with HR to schedule staff and ensure adequate manpower for operations.
- Partners closely with People Business Partner to ensure projects and programs, add value to the business and increase the performance of the management and employee population.
- Structure Beauty Associates within the fleet, ensuring proper staff management.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned.
