Technical Business Analyst

Location: Cleveland, Columbus, Buffalo, or Albany (Hybrid)

Contract-to-Hire

Job Summary:

We are seeking a highly motivated and self-sufficient Technical Business Analyst to support our banking client’s check processing applications. This client is expanding their team to support increased workload and enhance operational structure within their commercial payments. This role will be critical in revamping outdated documentation, refining processes, and supporting key liquidity projects. The ideal candidate will play a lead role in organizing both project intake and task management, helping the team operate efficiently with minimal oversight.

Key Responsibilities:

• Take ownership of check processing systems, including integration points between applications.
• Drive process improvement initiatives and document workflows, system interactions, and architectural designs.
• Create and maintain up-to-date documentation including architectural diagrams, interface maps, and process flows using tools like Visio.
• Manage project intake from the business via ServiceNow and translate requirements into actionable tasks.
• Organize and improve task management across the team; maintain and update the Jira board regularly.
• Ensure the team remains functional and effective in the absence of the manager (including during maternity leave).
  
  
  

Must-Have Qualifications:

• Strong business analysis skills with experience in project intake, process refinement, and architectural documentation.
• Technical acumen to engage in integration discussions and understand complex systems.
• Banking industry experience is required.
• Proficient in Agile methodology; Jira expertise is highly preferred.
• Exceptional organizational and task management skills.
• Strong communicator – able to collaborate across teams and adapt tone as needed.
• Self-starter – must be able to work independently without needing reminders or micromanagement.
  
  
  

Nice-to-Have Skills:

• Jira, ServiceNow, Visio
• Payments experience, particularly check processing
  
  
  

Heitmeyer Consulting is an equal opportunity employer, and we encourage all qualified candidates to apply. Qualified applicants will be considered without regard to minority status, gender, disability, veteran status, or any other characteristic protected by law.