What are the responsibilities and job description for the Cash Application Associate position at Helena - Agri Enterprises, LLC?
WHO WE ARE
Helena Agri-Enterprises, LLC is a leading full-service agronomic solutions provider that's been in business since 1957. Our first location was in West Helena, Arkansas hence the name "Helena". We now have close to 600 locations nationwide and over 6,000 employees. Our corporate office is located in Collierville, Tennessee, a suburb outside of Memphis. Year after year we rank at the top nationally for volume and sales in our industry. There are many facets to our company including product development, sales, operations, precision technology and manufacturing just to name a few.
The Cash Application Associate identifies and resolves lockbox exception items.
WHAT YOUR DAY WILL LOOK LIKE
- Ensures efficient and accurate exchange of customer payment information through the electronic interface between the lockbox bank's payment system and Helena's accounts receivable (A/R) system.
- Assists in reconciling disputed customer accounts where the dispute involves payment transactions and/or cash application issues.
- Uses Oracle A/R system tools and exception reporting and identifies all customer payment transactions that cannot be completed by the automated lockbox process.
- Researches exception items through the use of Oracle and information from the lockbox bank and contacts the location or customer directly to determine proper handling.
- Completes transactions by making appropriate entries in Oracle A/R.
- Communicates regularly with the lockbox bank, Helena credit team and sales locations in researching and resolving exception items.
- Provides excellent customer service to all internal and external customers.
- Other work-related duties as assigned by leader.
- Reliable and regular attendance is required.
- Follows all company policies and procedures.
EDUCATION & EXPERIENCE
- High school diploma or equivalent is required.
- Two years of related work experience is required.
SKILLS & QUALIFICATIONS
- Working knowledge of Oracle applications is preferred.
- Problem-solving skills.
- Ability to read, write and speak in English is required.
- Communicating in Spanish is a valuable skill at Helena.
- Computer skills including working knowledge of Microsoft Office are required.
WORK ENVIRONMENT & PHYSICAL ASPECTS OF THE JOB
The work environment for this position is that of a typical office environment where the noise level is mostly quiet. This position requires you to use your hands for many different tasks and to talk, hear, walk, stand and sit. You may be occasionally required to lift or move up to 10 pounds.
- Health, Dental & Vision Insurance STARTS THE SAME DAY YOU DO!
- Earn up to $3,000 in Reward Dollars from Helena for your Health Savings Account (HSA).
- Helena's robust 401(k) Savings Plan offers you a 100% company-match up to 5% starting on your first day. As your years of service with Helena increase, so does our company-match - up to 10% based on your contribution amount.
- Up to 15 days paid time-off plus 9 paid holidays.
- Free Term Life Insurance at 1x your annual base pay - paid for by Helena at no cost to you.
- Free Short & Long-Term Disability.
- Up to 80 hours of paid Parental Leave.
- Education Assistance.
- And much more!
Helena supports individuals with disabilities, and reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Helena is an equal opportunity employer.
