What are the responsibilities and job description for the Customer Service Representative (CSR) position at Helena's Dry Cleaning and Laundry?
Helena's Cleaners is a plant-based dry cleaning and laundry company. Helena started the business 38 years ago and we are proud to have grown into what we are today: the largest pick up and delivery dry cleaning and laundry service in the greater Seattle area, with 3 storefront locations. From dry cleaning and laundry to household and alterations - we do it all for both individual and commercial accounts. We have a huge emphasis on our customer support and relations.
The Customer Service Representative opportunity is the direct contact to our customers. This position's main objective is to provide support to the customer, answering questions, offering insight on services, and delivering unique, tailored customer service experiences.
Customer Service Representative duties and responsibilities
- Greeting and assisting customers at the counter/kiosk
- Answering phones, scheduling pick ups
- Managing incoming message feed (email/text) for customer inquiries and maintain necessary follow through
- Provide quality customer service in person, over the phone, and in messaging
- Developing and maintaining customer relationships
- Detailing customer orders based on their requests/preferences
Client Service Representative requirements and qualifications
- Excellent verbal communication skills
- Strong interpersonal skills
- Excellent customer service skills
- Strong organizational skills and attention-to-detail
- Ability to prioritize tasks
- Ability to collaborate with team day-to-day
- Time management skills
Benefits:
- Health insurance (after 90 days)
- Paid training
- Employee discount
Schedule:
- 4 ten hour shifts 8am-6pm Monday, Tuesday, Friday & Saturday
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- Day shift
Work Location: In person
Salary : $21