Customer Relations Trainee

Do you love interacting with people? Do you strive to provide unmatched customer service? If you answered yes, then our Customer Relations Trainee role might be for you!

Helios Network is a top-rated sales and marketing agency in the Norwich area. We take pride in representing top global brands in telecommunications, renewable energy, home improvement, and more. Our direct, personalized approach allows us to drive customer engagement for our clients and sets us apart from the competition. As we take on new ventures in the Norwich area, we are in need of a driven Customer Relations Trainee to go above and beyond for our customers!

What Will You Be Doing As A Customer Relations Trainee?

• Present our clients’ products and services directly to consumers in a confident, compelling manner to drive sales
• Build strong relationships with customers throughout the sales process by actively listening to their needs and providing tailored solutions
• Input customer information, order details, and sales contracts into our POS system
• Stay updated on the latest promotions and deals to effectively communicate them to customers during sales interactions
• Attend virtual and onsite training sessions alongside fellow Customer Relations Trainees to hone in on customer service and sales techniques
  
  

Helios Network is dedicated to creating a positive and inclusive work environment for all our Customer Relations Trainees. We cultivate a tight-knit team atmosphere that supports collaboration and mutual growth. Our goal is to lay a strong foundation for each Customer Relations Trainee, providing them with the tools and opportunities needed to thrive in their roles and advance in their careers. By fostering both personal and professional development, we ensure that every Customer Relations has the ability to reach their full potential. We are excited to welcome you to a team that guarantees:

• Diversity & Inclusion
• Equal Opportunity Advancement
• Training & Development
• Mentorship Programs
• Biweekly team events
  
  

What Do You Need to Apply For The Customer Relations Trainee Role?

• High school diploma or GED is required
• 0-2 years’ experience in customer service, retail sales, hospitality or a related field
• Strong public speaking skills and the ability to confidently interact with customers, clients and teammates
• Solution-oriented mindset and resilience in overcoming challenges
• Exceptional time management and organizational skills
• The ability to work flexible hours including evenings and weekends as needed
  
  

Helios Network is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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