What are the responsibilities and job description for the Frontier Customer Service Associate position at Helios Network?
Here at company Helios Network we are known for partnering with leading global telecommunication companies, and due to recent expansion into new markets, are searching for a Frontier Customer Service Associate to join our team!
As a Frontier Customer Service Associate, you’ll act as the main point of contact for our clients, ensuring all their needs are satisfied while going above the expectations set. We believe in encouraging talent from the ground up and providing the tools, training, and mentorship needed to excel in sales and customer service. We aim to have you collaborate daily with our sales and Frontier Customer Service Associate teams to develop unique strategies that deliver favorable results. This role can serve as a launchpad for future leaders, offering the skills and platform to take on greater challenges and responsibilities as our clients expand into new markets.
Responsibilities As A Frontier Customer Service Associate:
- Design and execute sales and customer acquisition strategies to enhance brand visibility and drive revenue
- Build and maintain strong, long-term relationships with clients by understanding their needs and goals
- Handle customer information with care while creating accounts and preparing sales contracts
- Collaborate with Senior Management to learn to train new Frontier Customer Service Associate team members
- Participate in daily Frontier Customer Service Associate meetings that focus on enhancing skills in sales, customer service, and leadership
- Contribute fresh ideas to foster teamwork and achieve company goals
Qualifications For A Frontier Customer Service Associate:
- Leadership or management experience is a plus but not required
- Strong communication skills and the ability to work effectively with diverse groups, including customers, clients, and Frontier Customer Service Associate teammates
- Reliable transportation with the ability to commute to our office
- A desire to grow, take on challenges and step into leadership roles in the future
- 0-2 years of experience in customer service, sales, or a related client-facing role
- High school diploma or equivalent
Job Type: Full-time
Pay: $42,000.00 - $46,000.00 per year
Benefits:
- Professional development assistance
- Referral program
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $42,000 - $46,000
