Intake Coordinator

Helix is an innovative, fast-paced human service agency in Minnesota working to eliminate barriers in accessing mental health, chemical health, and housing services for people throughout Minnesota that are under-served. Helix provides five (5) areas of service across the state of Minnesota: Community-Based Mental Health Services, Low Intensity Outpatient Treatment Services and SBIRT, Mental Health Targeted Case Management (MH-TCM), Community Health Worker (CHW) Services, and Housing Support. Helix provides culturally responsive care that is individualized to meet the needs of people served.

POSITION SUMMARY:

An Intake Coordinator’s primary responsibility is creating objectives to actively assist the team in meeting goals and project implementation set forth by program supervisors. They may also facilitate communication with pertinent staff and stakeholders as directed by program supervisors. It will be essential to lead and encourage the teams to reach goals, in accordance with Helix’s policies and regulations under 245G, including its vision and mission. The Intake Coordinator coordinates and completes intakes for all chemical health outpatients and manages the front desk assisting other programs. This position assists in client account setup for care coordination, case management and housing programs. This role will also follow up with referral and funding sources prior to, during, and after client admissions.

Essential Duties & Responsibilities:

• Coordinate with access and clinical teams to schedule upcoming client admissions into SUD programs
• Communicate with referral and funding sources to ensure documentation and funding requests are submitted and accurate
• Assist with billing functions, including data entry and insurance information.
• Provide information on Helix services to individuals seeking services, including in person and on the phone.
• Enter and maintain client information into Procentive.
• Provide general administrative assistance with data entry, general reports, table, and document development, typing and editing.
• Provide coverage for the Helix front desk; answer the phone and provide information about services.
• Provide support assistance to Helix Leadership team.
• Conduct client registrations and data collection as requested.
• Identify, develop, share, and incorporate best practices and strategies within the division.
• Maintain participant files; submit reporting forms, and other data as required.
• Positively represent the organization, program, and participant's needs.
• Educate businesses and community at large about Helix services.
• Attend and participate in regularly scheduled staff, agency, and external meetings.
• Follow program operations according to program plans and goals in accordance with contract requirements.
• Keep immediate supervisor informed of all issues of significance to facilitate prompt action as appropriate.
• Provide support and ensure job duties are being completed appropriately and professionally.
• Program development and ensuring best practices and participate in the development of meeting agendas.
• Demonstrate a positive and collaborative team approach by endorsing the same purposes and focuses as the team while encouraging trust and cooperation. Works within your team to ensure that all benchmarks and goals are achieved.
• Ensure confidential information and successfully complete Health Insurance Portability and Accountability Act (HIPAA) test.

Knowledge:

• Ability to assess and solve problems, make decisions, work independently as needed.
• Ability to work effectively and cooperatively with staff members at all levels of the organization.
• Working knowledge of 245G programs and requirements.
• Excellent participant-oriented, customer service attitude and skills.
• Maintain confidentiality and respect dignity of participants in accordance with Excellent organizational and administrative skills with the ability to prioritize.
• Maintain a high level of professionalism and attitude.
• Experience and desire to work with people of diverse cultural, economic, and educational backgrounds.
• Proficient with computer and computer software. This includes Microsoft Word & Excel.
• Self-motivated, show initiative, and able to work independently.

Education and Experience:

• High school diploma or equivalent (GED).
• A minimum of 3 years of experience in a similar role is required
• Experience providing work direction or lead experience is helpful
• Valid driver's license and insurance for travel between sites and other business-related destinations
• Must be able to pass a comprehensive criminal background check

Physical Requirements:

• Ability to use a PC/laptop, requiring repetitive motion of fingers, hands, and wrists.
• Required to occasionally move about in an office environment to access file cabinets, printers, etc., and remain in a stationary position for extended periods of time.
• Ability to lift light materials for community activities and equipment in the typical office environment (up to 25 lbs.)
• Ability to sit or stand for the duration of a workday.
• Ability to travel to various community sites for meetings and community events.

Job Type: Full-time

Pay: $21.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Public Health

Schedule:

• Monday to Friday

Work Location: In person

Salary : $21 - $27