Customer Service Order Processing Specialist (2509)

Job Summary                    Under the direction of the Customer Service Supervisor, the Customer Service Order Processing Specialist position is responsible for processing all Customer Sales Orders.  This position requires attention to detail and the ability to work in a fast-paced environment with multiple interruptions.  The individual will be responsible for reviewing and accurately entering purchase orders in HellermannTyton’s database, working closely with various department to ensure accuracy of purchase orders, availability of product and timely processing.                                     Essential Functions:                      Accurately enter and process purchase orders in a timely manner                     Problem solve by researching within the database, email, internet and appropriate personnel throughout the company                     Diligently follow purchase orders through completion, working with appropriate parties to quickly resolve issues that delay timely processing                     Possess the flexibility necessary to multi-task in a demanding, fast-paced environment                     Other Functions                     Assist with answering incoming calls and/or emails in support of Sales, Customers as needed                     Support the Customer Care Team’s administrative staff in a variety of general office and clerical tasks as needed                     Any other duties as assigned                     Success in this role will require Prior experience entering purchase orders within a manufacturing setting/environment                     Ability to prioritize and multi-task for maximum efficiency without sacrificing accuracy                     Excellent written and verbal communication skills                     Professional and pleasant phone manner to service incoming/outgoing calls                     Proficiency in use of computers and software                    Detail-oriented work ethic                                         What You'll Bring                High School Diploma or equivalent required, Associate Degree a plus                     2 years’ experience in Order Entry (manufacturing setting/environment preferred)                     Attention to detail with high level of accuracy                     Self-motivated and an ability to independently problem solve                     Ability/desire to work with a multi-functional team                     Ability to readily adapt to changing requirements                     Strong commitment to performing at the highest level of quality at all times                     Ability to communicate clearly/professionally both verbally/written                     Positive attitude focused on Customer satisfaction                     Proficiency in JDE (preferred) or other fully integrated ERP system                     Working knowledge of Microsoft Excel/Word Rev. 6.2.2020