Senior Customer Service AR/Logistics Specialist

Job Summary

Under the direction of the Customer Service Manager, the Senior Customer Service Representative is responsible for responding promptly to customer needs and inquiries via phone, fax, e-mail, and mail for assigned territories. This position performs proactive expediting duties and various data entry and clerical duties. This will be achieved by maintaining HellermannTyton's IATF16949/ISO9001 Quality and ISO14001 EMS certifications by supporting all corporate policies, procedures, work instructions and required documentation.

Essential Functions:

• Receive, Review and Process Orders (Including Literature and Samples)
• Receive Customer (and other) Phone Calls
• Quote Price and Availability on a Limited Basis
• Investigate and resolve Pricing discrepancies
• Handle RGA’s
• Handle Certificate of Compliance Requests
• Handle requests for product codes for new products
• Handle issuance of Sales Credits
• Process Sales Quotes from field sales
• Coordinate Quality issues as needed
• Investigate and resolve A/R deductions and inquiries
• Research and handle shipment discrepancies
• Maintain assigned territory and accounts
• Handle routine inquiries and complaints
• Daily Interface with Sales Staff and other HT departments
• Set up new customer bill to and ship to’s as needed
• Serve as team leader for assigned territory
• Primary contact for all issues concerning territory
• Handle requests for exceptions, substitutions, allocations or special problems within territory
  
  

Other Functions

• Handle tool billings
• Complete Customer surveys and other projects as assigned by management
• Serve as backup to other CSR’s as needed
• Perform Clerical duties as needed (filing, sort mail, etc)
• Maintain Customer Records for assigned customers
  
  

Qualifications (skills, Knowledge, Experience)

• Excellent data entry skills, ability to type 30 wpm
• Excellent problem-solving skills
• Excellent oral and written communication skills.
• Must be a Detail-oriented self-starter
• Professional/diplomatic phone skills with service-oriented attitude
• Excellent organizational skills
• Computer knowledge of Word and Excel
• Ability to operate CRT, calculator, typewriter, copier, phone, and fax, and PC
• High School Diploma or equivalent required associate degree a plus
• 5 years of related experience in a manufacturing or call center environment
  
  

By applying for a position with HellermannTyton, you understand that should you be made an offer, it will be contingent on your undergoing and successfully completing a background check through the use of our 3rd party supplier. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, criminal check, driving history, and drug test. You will be notified during the hiring process of which checks are required by the position.

HellermannTyton Corporation is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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