What are the responsibilities and job description for the Legal Intake Specialist position at Hello Viki?
Hello Viki is a staffing and recruitment agencies providing exceptional talent to US-based Lawyers and Doctors.
We are seeking exceptional candidates to join our team.
Key Responsibilities:
- Engage with potential clients via SMS, phone and email to qualify leads.
- Conduct initial assessments to evaluate client eligibility.
- Collect, organize, and manage case documentation.
- Schedule and follow up on client appointments.
- Provide outstanding customer service to build trust and enhance the company’s reputation.
Qualifications:
- Excellent English & Spanish communication skills, both written and verbal.
- Minimum of 2 years of customer service experience, demonstrating strong listening, empathy, and problem-solving abilities.
- High attention to detail with the ability to multitask efficiently.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to work remotely with a reliable internet connection and a suitable workspace.
- Previous experience in a legal environment is an advantage.
- Personal Laptop or Desktop (8GB RAM, Core i5 or higher) with at least 10 Mbps internet speed.
- Willingness to work US Eastern time zone.
Benefits:
- Competitive salary of $4 - $7 per hour.
- Work-from-home flexibility—no daily commute!.
- Paid time off and sick leave.
- Signup, Attendance and Annual bonuses and more!
Salary : $4 - $7
