What are the responsibilities and job description for the Supervisor/Customer Service Representative position at Help Finance Group, LLC?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and ensure a positive experience with our products and services. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to manage multiple tasks efficiently.
Duties
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Analyze customer needs and offer appropriate solutions or alternatives.
- Manage customer accounts and maintain accurate records of interactions.
- Collaborate with other departments to resolve complex issues effectively.
- Supervise and train new team members as needed to uphold service standards.
- Negotiate terms or solutions when necessary to ensure customer retention.
- Maintain a positive attitude while handling challenging situations.
Skills
- Strong background in customer service with a focus on sales techniques.
- Proficient in project management skills to handle various tasks simultaneously.
- Excellent communication skills in English; multilingual abilities are a plus.
- Ability to analyze situations and provide effective solutions quickly.
- Experience in supervising teams or mentoring peers is advantageous.
- Strong negotiation skills to facilitate positive outcomes for both customers and the company.
- Ability to manage time effectively while maintaining attention to detail.
Join us in delivering outstanding service and support that keeps our customers coming back!
Job Type: Full-time
Pay: $1,000.00 - $1,300.00 per week
Schedule:
- Monday to Friday
Ability to Commute:
- Fort Lauderdale, FL 33309 (Preferred)
Ability to Relocate:
- Fort Lauderdale, FL 33309: Relocate before starting work (Preferred)
Work Location: In person
Salary : $1,000 - $1,300