What are the responsibilities and job description for the Contact Center Representative position at HelpCloud?
About:
We’re seeking experienced Contact Center Representatives that will be responsible for over the phone support and providing customers with top notch customer service and resolutions. Previous contact center experience is preferred but not required. We are seeking representatives that can work in our Lindon, UT office.
HelpCloud offers:
- Competitive Pay
- Health, dental and vision insurance with 80-100% of monthly premium covered by employer, HSA option available
- Short- and long-term disability plans
- Life insurance provided by employer
- Accrual based paid and unpaid time off
- Great work-life balance
- A focus on company culture: themed Culture Fridays, quarterly company parties, weekly thought leadership lectures, and more!
- Company provided lunch on Fridays
- Snacks provided in break room (fruit, vegetables, granola bars, cereal with milk and milk substitutes)
- Regular performance recognition/spiffs and contests: daily, weekly, monthly, quarterly, biannually and annually
- Great office location just off 1600 N, Orem freeway exit and local coffee shop within walking distance (coffee also provided in break room)
- Locally owned and operated and we commit to never off-shoring any job role at HelpCloud
Qualifications:
- Customer first mindset to resolve any and all questions/concerns
- Excellent communication skills with the ability to listen
- Accurate, fast typing and entering correct data on customer profiles using computer software
- Basic computer skills, navigation and data entry
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with others to resolve inquiries
- First point of customer contact for general inquiries, issues and concerns
- The drive to continue self-educating on our services and industry
Requirements:
- High school diploma or GED / equivalent
- U.S. citizenship
- 18 years of age or older
- Able to pass a background check
Nice-to-have:
- 1 - 2 years of Customer Service Experience
- 1 - 2 years of Call Center Experience
Compensation:
- $15/hr. base pay
- Additional opportunity to make daily and weekly SPIFF (cash) bonuses
- We pay bi-weekly (every other Friday)
Come join our growing team!
Salary : $15