Case Manager

Are you ready to make a meaningful impact in your community? Do you have a heart for helping others? Are you looking for a challenging yet rewarding role? Then look no further...

Helping Hand House has been providing emergency shelter and supportive services for the past 40 years to help families with children experiencing homelessness move from crisis to stability. We are currently seeking a dedicated and hands on Case Manager to join our team!

As a Case Manager, your primary responsibility is to develop and maintain positive, healthy relationships with Helping Hand House’s client families while working toward securing and maintaining permanent housing solutions. The Case Manager works in collaboration with other members of HHH staff to help program participants establish achievable goals to secure and maintain an acceptable housing solution, ensuring accountability and progress toward those goals for successful program results, ending their crises of homelessness.

GENERAL DUTIES AND RESPONSIBILITIES

• Provide program and case management services to HHH’s client population, including initial client intake and assessment, ongoing personal and confidential mentoring and coaching.
• Periodic review of program participant case work, qualifying documentation, and program progression according to their goals as identified in their Housing Stability Plan. All steps of which are to be appropriately documented according to program policies and procedures.
• Assist program participants in their development of abilities to access appropriate community supportive services to work towards an expected level of stability.
• Regularly schedule and meet, in person, with housing clients while the client participates in assigned Program. Multiple other points of contact with clients are expected, up to and may include daily contact as appropriate. After each meaningful connection point, document progress toward established goals for each client household.
• Maintain files with all required documentation to ensure compliance with applicable legal regulations and the expectations, policies and procedures of Helping Hand House and other entities critical to the work of the agency.
• Provide accurate data to appropriate HHH staff as needed for timely entry into Pierce County’s Homeless Management Information System (HMIS) according to guidelines.
• Participate and maintain up to date knowledgebase of field best practices.
• Communicate and collaborate with various community programs, agencies, individuals, colleagues and clients to advocate for client population needs and provide referrals effectively and efficiently.
• Support and contribute to a creative, collaborative and respectful office environment that promotes teamwork to ensure program effectiveness, beneficial relationship development and efficient utilization of all agency resources, including finances, assets, staff, and community partnerships.
• Participate, as appropriate, in planned opportunities for community outreach, volunteerism, and other events as determined by the agency.
• Demonstrate the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

QUALIFICATONS:

- Experience: Proven experience in case management, preferably in human/social services.
- Communication: Advanced oral and written communication skills.
- Work Environment: Ability to work effectively in a fast-paced environment and deescalate crisis situations with composure.

- Organization, Planning and Multi-Tasking: Excellent organizational, project-planning and management skills. Proven ability to set priorities, coordinate activities, meet deadlines and multi-task with minimal supervision.

- Self-Management and Teamwork: Ability to work independently and as a member of the team; be detailed-oriented and consistently accurate; manage stress effectively in a fast-paced environment; and quickly learn new systems, processes and procedures and adapt local practices to global standards.

- Transportation: Possess reliable personal transportation, valid driver’s license, automobile insurance, and the ability to operate agency-owned vehicles.

- Confidentiality: As the work of Helping Hand House includes the significant collection of personal, confidential information, the ability to maintain the confidentiality of said information regarding the program and business operations of Helping Hand House is a must.

PREFERRED:

- Bachelor’s degree in a related field.

- Knowledge of motivational interviewing, crisis intervention, housing best practices, and community resources.

- Possess the heart, humility and willingness to serve those in crisis situations.

- Operate within a culture of mutual trust, creativity, agility and accountability.

- Possess the ability to withhold judgement, accept direction when necessary, and manage one’s self and one’s affairs in a manner that compliments Helping Hand House and the agency’s programs.

Job Type: Full-time

Pay: $52,000.00 - $62,000.00 per year

Benefits:

• 403(b)
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $52,000 - $62,000