What are the responsibilities and job description for the Care Coordinator position at Helping Hands Care Services?
Office Coordinator
Our company has a great opportunity for a dependable, Care Coordinator to join our team.
The front office care coordinator position is for someone who is detail-oriented, professional, outgoing, friendly, whose primary purpose is to provide clerical support to the Executive Director, while maintaining confidentiality according to the Privacy Act procedures. Employee must work in a positive and respectful manner with fellow employees and clients.
The Company is a Home Healthcare agency with a mission to provide 24/7 superior quality home-care services to all of our clients.
Monday-Friday Hours vary between 9:00am to 4:30pm
- Answering phone calls, transferring callers as appropriate
- Greeting customers and visitors to the office, ensuring guests are comfortable and are connected with the right office personnel
- Managing schedules for conference and community spaces
- Monitoring and maintaining a list of supplies/inventory needed for office and employees
- Managing incoming and outgoing correspondence, including emails, faxes, mail and packages
- Filing and organizing records, invoices and other important documentation
- Reporting need of repairs for office equipment and maintenance to the Executive Director
- Making sure all shifts are covered and being able to go cover a shift if you cannot get shift covered.
- Making sure office stays clean
- Marketing/advertising as needed
- Prepare client, caregiver and orientation folders. Make sure there’s always at least 10 of each folder prepared.
- Must complete and stay up-to-date on all company related trainings
Care Coordinator skills and qualifications
Care Coordinators use a variety of soft skills to manage the offices they support, including:
- Strong written and verbal communication skills
- Excellent organizational and time management skills
- Great customer service and interpersonal skills
- Friendly, service-oriented personality
- Keen attention to detail
- Problem-solving and basic troubleshooting skills
- Proficiency with common word processing and spreadsheet software
- Comfortable in a fast-paced environment
Care Coordinator education and training requirements
Care Coordinator positions require at least a high school diploma or GED. Some candidates may also have a vocational diploma from a business- or office-management training program. Other candidates may be in pursuit of or have completed an associate or bachelor’s degree. Some relevant degree programs include business administration and communication, which provide candidates skills in organization and professional communication. Education in other degree programs also provides key soft skills.
Care Coordinator experience requirements
Entry-level candidates may have little-to-no experience and can be trained on the job under a more senior administrative professional. Prior experience for a Care Coordinator candidate may include other office administrative roles and/or customer service experience. For roles within certain industries or departments, like finance and accounting or healthcare, previous experience as an administrative support professional in those settings may indicate that a candidate can transition into a role with little-to-no additional training.
What are the characteristics of a good Care Coordinator?
Good Care Coordinators have an in-depth understanding of all office activities. They take the time to understand each department, role and chain of command so they can provide the most efficient and useful support possible. The best Care Coordinators have outgoing personalities that allow them to get to know the schedule and regular needs of every one of their colleagues, suppliers and clients. They are tactful when communicating with others and delegating tasks. Successful Care Coordinators follow through on every one of their tasks, and they are able to multi-task and keep track of multiple responsibilities at once.
This position will consist of 1-2 days in the office with the rest of the hours being as a cargiver in a client's home.
Job Types: Full-time, Part-time
Pay: $13.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Application Question(s):
- Are you 18 years of age or older?
- Are you able to work in homes with pets?
- Do you have reliable transportation?
- We service Escambia County, Mobile County, and Baldwin County. If there is a coverage issue in any county it is our Care Coordinator's responsibility to help find coverage or work the shift, is this something you are able to do?
- Are you authorized to work in the United States?
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Office: 1 year (Preferred)
- Administrative experience: 1 year (Preferred)
- Caregiver: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $13